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Process Expert Manager

hace 2 meses


Madrid Centro, Madrid, España JTI A tiempo completo
About the Role

We are seeking a highly skilled Process Expert Manager to join our team at JTI. As a key member of our Business Transformation Services (BTS) team, you will play a critical role in implementing process changes and driving business improvement.

Key Responsibilities
  • Application Support
    • Provide expert support for application maintenance, security, and upgrades
    • Investigate and resolve critical and complex incidents
    • Collaborate with vendors to resolve technical issues
  • Business Process Analysis
    • Analyze business process changes requests and prioritize them
    • Assess the impact on Global Reference Model (GRM) and applications customizing
    • Redesign business processes to align with GRM
    • Ensure system integrity and performance
  • Documentation and Knowledge Management
    • Maintain up-to-date documentation for business processes and applications
    • Collaborate with power users to document processes from a business perspective
Requirements
  • University degree or equivalent
  • Business Relationship Management & IT Service Management experience
  • Strong interpersonal skills and ability to collaborate with stakeholders
  • Experience with IT Service Now, Business Services, Change Management, and Reporting
  • 5+ years of experience with communication and collaboration tools and SaaS application management
  • Project Management (waterfall) and/or Scrum Master (agile) experience an advantage
What We Offer

At JTI, we celebrate diversity and inclusion. We strive to create a work environment that is welcoming and inclusive for all employees. We offer a competitive compensation package and opportunities for professional growth and development.