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Process Expert Manager
hace 2 meses
We are seeking a highly skilled Process Expert Manager to join our team at JTI. As a key member of our Business Transformation Services (BTS) team, you will play a critical role in implementing process changes and driving business improvement.
Key Responsibilities- Application Support
- Provide expert support for application maintenance, security, and upgrades
- Investigate and resolve critical and complex incidents
- Collaborate with vendors to resolve technical issues
- Business Process Analysis
- Analyze business process changes requests and prioritize them
- Assess the impact on Global Reference Model (GRM) and applications customizing
- Redesign business processes to align with GRM
- Ensure system integrity and performance
- Documentation and Knowledge Management
- Maintain up-to-date documentation for business processes and applications
- Collaborate with power users to document processes from a business perspective
- University degree or equivalent
- Business Relationship Management & IT Service Management experience
- Strong interpersonal skills and ability to collaborate with stakeholders
- Experience with IT Service Now, Business Services, Change Management, and Reporting
- 5+ years of experience with communication and collaboration tools and SaaS application management
- Project Management (waterfall) and/or Scrum Master (agile) experience an advantage
At JTI, we celebrate diversity and inclusion. We strive to create a work environment that is welcoming and inclusive for all employees. We offer a competitive compensation package and opportunities for professional growth and development.