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Process Expert Manager
hace 2 meses
We are seeking a highly skilled Process Expert Manager to join our team at JTI. As a key member of our Business Transformation team, you will play a critical role in driving digital transformation and process improvement initiatives across the organization.
Key Responsibilities- Application Support
- Provide technical support for Production and Development environments
- Investigate and resolve critical and complex incidents
- Business Process Analysis
- Analyze business process changes and requests
- Prioritize changes and ensure alignment with Global Reference Model (GRM)
- Design and implement process improvements
- Documentation and Knowledge Management
- Maintain up-to-date documentation for business processes and applications
- Collaborate with power users to document business processes
- University degree or equivalent
- Business Relationship Management and IT Service Management experience
- Strong interpersonal skills and ability to collaborate with stakeholders
- Experience with IT Service Now, Business Services, Change Management, and Reporting
- 5+ years of experience with communication and collaboration tools and SaaS application management
As a Process Expert Manager at JTI, you will have the opportunity to work with a diverse team of professionals and contribute to the success of our organization. We offer a dynamic and inclusive work environment, and we are committed to providing reasonable adjustments to applicants with special needs.
