Challenger for Customer Interactions Tribe

hace 4 meses

Madrid, España ING A tiempo completo

**Your role and work environment**:
We are looking for a talented and enthusiastic **Challenger** to join the **CTO** Team within the **COO.**

The Challenger will work from leadership level to squad level to boost team’s **high performance**, ensuring **cross-tribe standardisation **of the competencies of **People’s Development and engagement practices.**

**Your key responsibilities**:
**As a challenger**
- Challenge leaders of the tribe to continue develop and raise the bar of the team in alignment with the strategy of the bank.
- Increase value delivered by ensuring the way teams work from ideas to backlog.
- Support the tribe to boost a continuous improvement: coaching the implementation of people, transformation, and WoW agendas.
- Support the leadership in the talent and capabilities development of the tribe: supporting hirings, onboardings, OKRs and step-up processes, off-boardings and updating the capacity map. Map knowledge and capabilities.
- Ensure the engagement cycle, and help the teams and leaders be aware and be their best version in every stage.
- Up-skill transformational competencies and enabling CoPs (Communities of Practice).
- Participate in leadership reflections about the set-up of the teams and foster initiatives coming from the People's team.
- Collaborate in the design phase of HR initiatives that are connected to tribe´s (Next Gen)
- Deploy transformational programs from productivity accelerators or other initiatives.

**What are we looking for?**

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fitsdon’t hesitate to apply

**Knowledge and Skills**
- Motivated and keen to learn about transformation and innovation by doing.
- Proven experience fostering continuous improvement in areas and squads.
- Proven experience developing people skills.
- Engagement practices knowledge and experience.
- Experience leading Scrum/Kanban squads (desirable)
- Scrum, Kanban and Scaling Frameworks Certification (Desirable)
- Coaching Certification (Desirable)
- Facilitation Certification (Desirable)
- Agile Leadership Certification (Desirable)
- Design Thinking and Lean Start-up (Desirable)
- Gamification Certification (Desirable)

**Soft Skills**
- Deep emotional intelligence to successfully impact on transformation, by choosing proficiently the best role depending on the specific team/individual situation: Teacher, Mentor, Facilitator, Coach, Change-Agent or Domain Specific expert.
- Strong Spanish and English communication skills: Talks, Conferences, Training, One to One, etc.
- Ability to add value on all layers and units: specially at management layer, but always keep in mind the rest of the layers (Human Resource, legal, Risks, Business, IT )
- Ability to influence key stakeholders.
- Proactive attitude, openness and courage in an action
- Strong personal productivity skills (GTD Desirable)
- Retail, COO and CIO knowledge (Desirable)

If you think this position had already your name printed beforehand, and you think you can learn and provide value since the very first moment, that’s awesome We offer a position of **Challenger **as part of the Transformation Office of ING Spain Bank.

**What do we offer?**

The time you spend at work, the challenges you face or the lessons you get are very important, butWhat about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you

**Be flexible my friend.**

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

**Restaurant card.**

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

**Our house will be your home.**

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more

**Health insurance.**

For you and all your family (spouse/partner and children).

**Life insurance.**

We help you protect what matters most to you.

**Flexible remuneration.**

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids

**Free company shuttle.**

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

**Banking benefits.**

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us

**More vitality and more belonging**

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Run

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