Customer Journey Expert
hace 4 semanas
.At ING we are looking for a Customer Experience ExpertYour role and work environment :We are looking for a talented and enthusiastic Customer Experience Expert to join our Experience Revolution Area of Home & Protection tribe.In Home and Protection tribe we help customers reach their dreams of becoming homeowners every day. As member of the H&P Tribe you will meet customer needs to understand their goals and recommend plans that best fit in their situation to guide them through our mortgage application process.We are looking for a Customer Experience Expert capable of translating business needs into delivery requirements by working in the squads through the whole product lifecycle and acting as a bridge between business & IT.The scope is to build a new mortgage workflow to reduce lead to cash timing and costs, mainly in agencies and operations.Execute a deep digital transformation to reduce T2M, retain existing customers and increase both, conversion rate and gross incomes.Finally, you'll be part of the business area trying to improve the craftmanship of CJE's boosting the big priorities of the organization and, most importantly, having funYour key responsibilities :As a Customer Experience Expert, you will :Provide the best user experience by designing, mapping and constantly improving the campaign process in terms of performance and efficiency.Leverage the understanding of customer and stakeholder needs, presenting them effective solutions based on market landscape and customer point of view.Comprehend, define, select, and analyze data to garner insights that enhance the decision-making process. Translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster.Product and service management to develop, launch and maintain an attractive and compliant value proposition in the ecosystem, providing the best user satisfaction.Be the Business Guardian of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.Responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation.Commercial acumen to ensure accomplishment of business results.Enhance the user satisfaction by offering a positive experience analyzing and identifying new paths and capabilities. Improve the engagement by offering solution for every channel and, at the same time, leverage the digital experience.Translate business needs into requirements for the action. Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered.Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions always following the guidelines from ING Agile Way of Working.Manage dependencies, non-financial risk issues and impediments
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Customer Journey Expert
hace 6 días
Madrid, Madrid, España ING Bank N.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING Bank N.V. as a Digital Business Expert. This is a unique opportunity to work with a fully online bank that is at the forefront of innovation and technology.As a Product Design Specialist, you will be responsible for translating business needs into delivery...
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Customer Journey Expert
hace 5 días
Madrid, Madrid, España ING Bank N.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING Bank N.V. as a Digital Business Expert. This is a unique opportunity to work with a fully online bank that is at the forefront of innovation and technology.As a Product Design Specialist, you will be responsible for translating business needs into delivery...
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Customer Journey Expert
hace 1 semana
Madrid, España Ing A tiempo completo.At ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes, and new enablers to be faster in future developments.You will be capable of translating business needs...
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Customer Journey Expert
hace 1 mes
Madrid, España Ing A tiempo completo.At ING we are looking for a Customer Journey Expert (Digital Business Expert) Your role and work environment: We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes, and new enablers to be faster in future developments. You will be capable of translating business...
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Customer Journey Expert
hace 4 semanas
Madrid, España Ing A tiempo completo.At ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments.You will be capable of translating business needs...
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Customer Journey Expert
hace 2 meses
Madrid, España Ing Bank N.V. A tiempo completoAt ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments.You will be capable of translating business needs...
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Customer Journey Expert
hace 1 mes
Madrid, España Ing A tiempo completo.Ubicación:Madrid, Madrid provinciaBeneficios:Plan de jubilaciónPlan de pensionesPlan de retribución flexibleSeguro de vidaTicket restauranteDescripción completa del empleo:At ING we are looking for a Customer Journey Expert (Digital Business Expert).Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert)...
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Customer Journey Expert
hace 1 mes
Madrid, España Ing A tiempo completoAt ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes, and new enablers to be faster in future developments.You will be capable of translating business needs...
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Customer Journey Expert
hace 1 semana
Madrid, España Ing A tiempo completoAt ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes, and new enablers to be faster in future developments.You will be capable of translating business needs...
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Customer Journey Expert
hace 4 semanas
Madrid, España Ing A tiempo completoAt ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments.You will be capable of translating business needs...
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(Ni-652) Hi-998 | Customer Journey Expert
hace 4 semanas
Madrid, España Ing A tiempo completoAt ING we are looking for a Customer Journey Expert (Digital Business Expert).Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments. You will be capable of translating business needs...
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Customer Journey Expert
hace 1 mes
Madrid, España Ing A tiempo completoUbicación:Madrid, Madrid provinciaBeneficios:- Plan de jubilación- Plan de pensiones- Plan de retribución flexible- Seguro de vida- Ticket restauranteDescripción completa del empleo:At ING we are looking for a Customer Journey Expert (Digital Business Expert).Your role and work environment:We are looking for a Customer Journey Expert (Digital Business...
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Senior Customer Journey Specialist
hace 1 mes
Madrid, España Webloyalty A tiempo completoOur clients are well-known brands that reach thousands of consumers every day. We work with a combination of domestic ecommerce businesses and multinationals across multiple markets.We've been operating in the UK since 2007 and have expanded into France, Spain, Brazil, Ireland, the Netherlands, Belgium and Mexico. We've developed many longstanding client...
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Customer Journey Expert
hace 4 semanas
Madrid, España Ing A tiempo completoAt ING we are looking for a Customer Experience ExpertYour role and work environment :We are looking for a talented and enthusiastic Customer Experience Expert to join our Experience Revolution Area of Home & Protection tribe.In Home and Protection tribe we help customers reach their dreams of becoming homeowners every day. As member of the H&P Tribe you...
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Customer Journey Expert
hace 3 meses
Madrid, España ING A tiempo completoAt ING we are looking for a Customer Experience Expert Your role and work environment: We are looking for a talented and enthusiastic Customer Experience Expert to join our Experience Revolution Area of Home & Protection tribe. In Home and Protection tribe we help customers reach their dreams of becoming homeowners every day. As member of the...
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Data Analyst
hace 1 día
Madrid Centro, Madrid, España Help Me Settle Ltd A tiempo completoAbout the RoleWe are seeking a highly skilled Data Analyst to join our team as an Applied Analyst. In this role, you will be responsible for collaborating with cross-functional teams to understand and optimize customer journeys across different platforms.Key ResponsibilitiesCustomer Journey Optimization: Work with stakeholders to identify areas for...
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Data Analyst
hace 2 días
Madrid Centro, Madrid, España Help Me Settle Ltd A tiempo completoAbout the RoleWe are seeking a highly skilled Data Analyst to join our team as an Applied Analyst. In this role, you will be responsible for collaborating with cross-functional teams to understand and optimize customer journeys across different platforms.Key ResponsibilitiesCustomer Journey Optimization: Work with stakeholders to identify areas for...
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Customer Journey Expert
hace 3 meses
Madrid, España ING A tiempo completo**At ING we are looking for a Customer Experience Expert** **Your role and work environment**: We are looking for a talented and enthusiastic **Customer Experience Expert** to join our **Experience Revolution Area** of **Home & Protection tribe.** We are looking for a **Customer Experience Expert** capable of **translating** **business needs into delivery...
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Customer Journey Expert
hace 3 meses
Madrid, España Ing A tiempo completo**At ING we are looking for a Customer Experience Expert****Your role and work environment**:We are looking for a talented and enthusiastic **Customer Experience Expert** to join our **Experience Revolution Area** of **Home & Protection tribe.**We are looking for a **Customer Experience Expert** capable of **translating** **business needs into delivery...
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Customer Journey Expert
hace 2 meses
Madrid, España Sin Nombre A tiempo completo.At ING we are looking for a Customer Experience ExpertYour role and work environment:We are looking for a talented and enthusiastic Customer Experience Expert to join our Experience Revolution Area of Home & Protection tribe. We are looking for a Customer Experience Expert capable of translating business needs into delivery requirements by working in the...
