Empleos actuales relacionados con (Ni-652) Hi-998 | Customer Journey Expert - Madrid - Ing

  • Customer Journey Expert

    hace 3 semanas

    Madrid, Madrid, España Ing A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our squad, you will be responsible for developing new customer features, seamless customer processes, and new enablers to drive future developments.Key ResponsibilitiesTranslate business needs into requirements for implementation, prioritizing...

  • Customer Journey Expert

    hace 3 semanas

    Madrid, Madrid, España Ing A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our squad, you will be responsible for developing new customer features, seamless customer processes, and new enablers to drive future developments.Key ResponsibilitiesTranslate business needs into requirements for implementation, prioritizing...

  • Customer Journey Expert

    hace 3 meses

    Madrid, España Ing A tiempo completo

    .At ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments.You will be capable of translating business needs...

  • Customer Journey Expert

    hace 3 meses

    Madrid, España Ing A tiempo completo

    At ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments.You will be capable of translating business needs...

  • Customer Journey Expert

    hace 3 meses

    Madrid, España Ing A tiempo completo

    .At ING we are looking for a Customer Experience ExpertYour role and work environment :We are looking for a talented and enthusiastic Customer Experience Expert to join our Experience Revolution Area of Home & Protection tribe.In Home and Protection tribe we help customers reach their dreams of becoming homeowners every day. As member of the H&P Tribe you...

  • Customer Journey Expert

    hace 4 meses

    Madrid, España ING A tiempo completo

    At ING we are looking for a Customer Experience Expert Your role and work environment: We are looking for a talented and enthusiastic Customer Experience Expert to join our Experience Revolution Area of Home & Protection tribe. In Home and Protection tribe we help customers reach their dreams of becoming homeowners every day. As member of the...

  • Customer Journey Expert

    hace 4 meses

    Madrid, España Ing A tiempo completo

    **At ING we are looking for a Customer Experience Expert****Your role and work environment**:We are looking for a talented and enthusiastic **Customer Experience Expert** to join our **Experience Revolution Area** of **Home & Protection tribe.**We are looking for a **Customer Experience Expert** capable of **translating** **business needs into delivery...

  • Customer Journey Expert

    hace 5 meses

    Madrid, España ING A tiempo completo

    **At ING we are looking for a Customer Experience Expert** **Your role and work environment**: We are looking for a talented and enthusiastic **Customer Experience Expert** to join our **Experience Revolution Area** of **Home & Protection tribe.** We are looking for a **Customer Experience Expert** capable of **translating** **business needs into delivery...

  • Customer Journey Manager M/h/x

    hace 5 meses

    Madrid, España Cegid A tiempo completo

    **¿Quiénes somos? **:Ven y experimenta una gran variedad de trabajos, ¡únete a nosotros! Cegid es un grupo internacional con más de 4.400 empleados en más de 20 países que apoyan a profesionales en los campos de contabilidad, nóminas y recursos humanos, ERP, fiscalidad y comercio minorista. Cegid diseña soluciones de gestión útiles e innovadoras...

  • Desarrollador de Entornos en Unreal Engine 5

    hace 3 semanas

    Madrid, Madrid, España Hi End A tiempo completo

    Buscamos un experto en Unreal Engine 5En Hi End estamos buscando a un talentoso desarrollador de entornos para unir nuestro equipo y trabajar en una producción virtual que tendrá lugar en nuestro plató a finales de Junio.Requisitos:Conocimientos avanzados de Unreal Engine 5Experiencia en creación de entornos virtualesConocimientos de cinematografía y...

  • Desarrollador de Entornos en Unreal Engine 5

    hace 3 semanas

    Madrid, Madrid, España Hi End A tiempo completo

    Buscamos un experto en Unreal Engine 5En Hi End estamos buscando a un talentoso desarrollador de entornos para unir nuestro equipo y trabajar en una producción virtual que tendrá lugar en nuestro plató a finales de Junio.Requisitos:Conocimientos avanzados de Unreal Engine 5Experiencia en creación de entornos virtualesConocimientos de cinematografía y...

  • Customer Success Expert

    hace 4 semanas

    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Expert to join our team in Ghent, Belgium. As a key member of our team, you will be responsible for guiding local artisans into the digital 21st century, providing them with a tailored webshop solution and ongoing support.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Expert

    hace 4 semanas

    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Expert to join our team in Ghent, Belgium. As a key member of our team, you will be responsible for guiding local artisans into the digital 21st century, providing them with a tailored webshop solution and ongoing support.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Service Expert

    hace 4 días

    Madrid, Madrid, España JL Talent Partners A tiempo completo

    We are seeking a Customer Service Expert to join our team at JL Talent Partners in Spain. As a Customer Service Expert, you will be responsible for providing high-quality support to our customers via phone and email on a range of issues. Your tasks will include giving accurate, valid and complete information by using the right procedures, being the owner of...

  • Campaign Management Expert

    hace 2 semanas

    Madrid, Madrid, España Ing A tiempo completo

    Campaign Management ExpertWe are seeking a highly skilled Campaign Management Expert to join our team at ING. As a key member of our Customer Interactions Tribe, you will be responsible for developing and implementing our new communications platform with Adobe.Your key responsibilities will include:Developing new functional capabilities to enhance our comms...

  • Cloud Solutions Expert

    hace 2 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    Cloud Solutions ExpertAt Amazon, we're seeking a Cloud Solutions Expert to join our team. As a key member of our AWS Sales, Marketing, and Global Services team, you will be responsible for driving revenue, adoption, and growth from large and complex AWS customers.You will guide customers through their multi-year journey to the cloud, ensuring all AWS teams...

  • Cloud Transformation Expert

    hace 1 semana

    Madrid, Madrid, España Engineeringuk A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Transformation Expert to join our team at Engineeringuk. As a Cloud Transformation Expert, you will be responsible for guiding large global financial services organizations through their cloud transformation journey.Key Responsibilities:Establish a deep understanding of your customer's business vision,...

  • Cloud Solutions Expert

    hace 2 semanas

    Madrid, Madrid, España Engineeringuk A tiempo completo

    Cloud Solutions ExpertAs a Cloud Solutions Expert at Engineeringuk, you will be responsible for guiding large and complex AWS customers through their multi-year journey to the cloud. You will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.You will interface with customer and AWS leadership,...

  • Customer Service Expert

    hace 2 semanas

    Madrid, Madrid, España JL Talent Partners A tiempo completo

    We are seeking a skilled Customer Service Expert to join our team at JL Talent Partners.As a Customer Service Expert, you will be responsible for providing top-notch support to our customers via phone and email on a range of issues.Key responsibilities include:Providing accurate, valid, and complete information by using the right procedures;Being the owner...

  • Cloud Solutions Expert

    hace 1 semana

    Madrid, Madrid, España Amazon A tiempo completo

    Cloud Solutions ExpertAt Amazon, we're looking for a Cloud Solutions Expert to join our team. As a Cloud Solutions Expert, you will be responsible for guiding large and complex AWS customers along their multi-year journey to the cloud. You will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.Key...

(Ni-652) Hi-998 | Customer Journey Expert

hace 3 meses

Madrid, España Ing A tiempo completo

At ING we are looking for a Customer Journey Expert (Digital Business Expert).
Your role and work environment:
We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes and new enablers to be faster in future developments. You will be capable of translating business needs into delivery requirements by working in the squads through the whole product lifecycle and acting as a bridge between business & IT.
You must be able to move from a "concept/idea" to a functional definition and customer journey, providing an efficient cut through and real definition of the MVP to deliver value in a sustained way. You must be able to understand what ING architecture, databases, main building blocks, layers (front, middle and back) and technologies are required for each "concept/idea".
You will be responsible for the definitions of ready and done, and acceptance criteria for user stories in coordination with the IT team. You are the "Business Guardian" of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.
You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.
You will work closely with customers and key stakeholders to achieve the initiatives that respond to the vision, strategy and road map of ING Spain. You are passionate about improving the customer's experience in the different channels and have a broad knowledge on products and services strategy.
You have a data mindset, you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction. You work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work.
You are also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship. You are a team player. You are actively involved in the maintenance, development and realization of (new) services & functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.
As a Digital Business Expert you will report to a Business Lead.
Your key responsibilities:
Agile Delivery: Translate business needs into requirements for the implementation.
Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered.
Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions.
Manage dependencies, non-financial risk issues and impediments.

#J-18808-Ljbffr