Customer Journey Expert
hace 3 semanas
We are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our squad, you will be responsible for developing new customer features, seamless customer processes, and new enablers to drive future developments.
Key Responsibilities- Translate business needs into requirements for implementation, prioritizing initiatives in short cycles based on value delivery for our customers.
- Manage dependencies, non-financial risk issues, and impediments, striving for efficiency and reducing complexity in our definitions.
- Write user stories that follow the INVEST model principles, ensuring quality in production uploads.
- Provide the best customer experience by designing, mapping, and constantly improving the customer journey performance, leveraging the PACE methodology.
- Lifecycle management to develop, launch, and maintain an attractive and compliant value proposition in the market, providing the best customer satisfaction.
- Master or bachelor's degree with a minimum of 4 years of professional experience in product design.
- Capability of translating business needs into delivery requirements, proven experience working with IT.
- Curiosity to understand the industry, bank, and customer dynamics.
- High-level understanding of IT basics (integrations, data flows, channels, architecture diagrams).
- Planning organizational skills, combination of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank results.
- Flexible remuneration model, with a more tax-advantaged way to access other services such as nursery, transport card, training aids.
- Free company shuttle, with 6 routes to get you to our ING office in Madrid comfortably.
- Banking benefits, including special loans with more beneficial conditions, special mortgage conditions after 6 months working at the bank, and access to our pension plan after 1 month with us.
- More vitality and more belonging, with 360o care of the employee (physical, mental, social connection purpose).
We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity, and transparency are the main ingredients, and the first one to work with agile methodologies.
We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion, and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
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