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Challenger for Customer Interactions Tribe

hace 2 meses

Madrid, Madrid, España ING A tiempo completo
Job Description

We are seeking a talented and enthusiastic Challenger to join the CTO Team within the COO at ING Spain Bank.

Your Role and Work Environment

As a Challenger, you will work from leadership level to squad level to boost team's high performance, ensuring cross-tribal standardization of the competencies of People's Development and engagement practices.

Your Key Responsibilities
  • Challenge leaders of the tribe to continue develop and raise the bar of the team in alignment with the strategy of the bank.
  • Increase value delivered by ensuring the way teams work from ideas to backlog.
  • Support the tribe to boost a continuous improvement: coaching the implementation of people, transformation, and WoW agendas.
  • Support the leadership in the talent and capabilities development of the tribe: supporting hirings, onboardings, OKRs and step-up processes, off-boardings and updating the capacity map. Map knowledge and capabilities.
  • Ensure the engagement cycle, and help the teams and leaders be aware and be their best version in every stage.
  • Up-skill transformational competencies and enabling CoPs (Communities of Practice).
  • Participate in leadership reflections about the set-up of the teams and foster initiatives coming from the People's team.
  • Collaborate in the design phase of HR initiatives that are connected to tribe ́s (Next Gen).
  • Deploy transformational programs from productivity accelerators or other initiatives.
What We Are Looking For

We are looking for a motivated and keen to learn about transformation and innovation by doing. Proven experience fostering continuous improvement in areas and squads. Proven experience developing people skills. Engagement practices knowledge and experience. Experience leading Scrum/Kanban squads (desirable). Scrum, Kanban and Scaling Frameworks Certification (Desirable). Coaching Certification (Desirable). Facilitation Certification (Desirable). Agile Leadership Certification (Desirable). Design Thinking and Lean Start-up (Desirable). Gamification Certification (Desirable).

Soft Skills
  • Deep emotional intelligence to successfully impact on transformation, by choosing proficiently the best role depending on the specific team/individual situation: Teacher, Mentor, Facilitator, Coach, Change-Agent or Domain Specific expert.
  • Strong Spanish and English communication skills: Talks, Conferences, Training, One to One, etc.
  • Ability to add value on all layers and units: specially at management layer, but always keep in mind the rest of the layers (Human Resource, legal, Risks, Business, IT...)
  • Ability to influence key stakeholders.
  • Proactive attitude, openness and courage in an action
  • Strong personal productivity skills (GTD Desirable)
  • Retail, COO and CIO knowledge (Desirable)
What We Offer

We offer a position of Challenger as part of the Transformation Office of ING Spain Bank. The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids...

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us

More vitality and more belonging

360o care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clints decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and are looking forward to meeting you

Su función y entorno de trabajo:

Buscamos un Challenger con talento y entusiasmo para unirse al equipo de CTO dentro del COO.

El Challenger trabajará desde el nivel de liderazgo hasta el nivel de escuadrón para impulsar el alto rendimiento del equipo, garantizando la estandarización intertribal de las competencias de las prácticas de Desarrollo de Personas y compromiso.

Sus responsabilidades clave:

Como Challenger

Desafiar a los líderes de la tribu para continuar desarrollando y elevando el nivel del equipo en alineación con la estrategia del banco.
Aumentar el valor entregado asegurando la forma en que los equipos trabajan desde las ideas hasta el backlog.
Apoyar a la tribu para impulsar una mejora continua: coaching en la implementación de las agendas de personas, transformación y WoW.
Apoyar al liderazgo en el desarrollo de talento y capacidades de la tribu: apoyando contrataciones, incorporaciones, OKRs y procesos de step-up, off-boardings y actualizando el mapa de capacidades. Trazar el mapa de conocimientos y capacidades.
Asegurar el ciclo de compromiso, y ayudar a los equipos y líderes a ser conscientes y ser su mejor versión en cada etapa.
Mejorar las competencias transformadoras y las CoP (Comunidades de Práctica) habilitadoras.
Participar en las reflexiones de los líderes sobre la configuración de los equipos y fomentar las iniciativas procedentes del equipo de Personas.
Colaborar en la fase de diseño de iniciativas de RRHH que estén conectadas con las tribus (Next Gen).
Desplegar programas transformacionales a partir de aceleradores de productividad u otras iniciativas.

¿Qué buscamos?

¿Quieres saber si este puesto está hecho para ti? Estas son algunas de las cualidades que más valoramos para este puesto. Y si te encaja el zapato... no dudes en presentar tu candidatura

Conocimientos y aptitudes

Motivación y ganas de aprender sobre transformación e innovación a través de la práctica.
Experiencia demostrada fomentando la mejora continua en áreas y brigadas.
Experiencia demostrada en el desarrollo de habilidades de las personas.
Conocimiento y experiencia en prácticas de engagement.
Experiencia liderando escuadras Scrum/Kanban (deseable).
Certificación en Scrum, Kanban y Scaling Frameworks (Deseable)
Certificación en Coaching (deseable)
Certificación en Facilitación (deseable)
Certificación de Liderazgo Ágil (deseable)
Design Thinking y Lean Start-up (Deseable)
Certificación en Gamificación (Deseable)

Habilidades blandas

Profunda inteligencia emocional para impactar con éxito en la transformación, eligiendo con destreza el mejor rol dependiendo de la situación específica del equipo/individuo: Profesor, Mentor, Facilitador, Coach, Agente de Cambio o Experto en un Dominio Específico.
Fuertes habilidades de comunicación en español e inglés: Charlas, Conferencias, Formación, One to One, etc.
Capacidad para aportar valor en todas las capas y unidades: especialmente en la capa de dirección, pero siempre teniendo en cuenta el resto de capas (Recursos Humanos, Legal, Riesgos, Negocio,.
Capacidad para influir en las partes interesadas clave.
Actitud proactiva, apertura y valentía en la acción
Fuertes habilidades de productividad personal (GTD deseable)
Conocimientos de Retail, COO y CIO (Deseable)

Si crees que este puesto ya tenía tu nombre impreso de antemano, y crees que puedes aprender y aportar valor desde el primer momento, impresionante Ofrecemos una posición de Challenger como parte de la Oficina de Transformación de ING España Banco.

¿Qué ofrecemos?

El tiempo que pasas en el trabajo, los retos a los que te enfrentas o las lecciones que obtienes son muy importantes, pero... ¿Y tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle.

Echa un vistazo a lo que te espera

Sé flexible.

Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta tanto las necesidades de nuestros clientes como las de nuestros compañeros, tú determinas conjuntamente qué días trabajas en casa y cuáles vienes a ING MAD para ofrecer lo mejor de ti. Haz lo tuyo.

Tarjeta restaurante.

Para que pensar qué comer no te quite tiempo ni antojos.

Nuestra casa será tu casa.

En nuestras oficinas encontrarás soluciones de movilidad eléctrica, médico, peluquería, gimnasio, The Good Service (para ayudarte con tus recados) y mucho más

Seguro médico.

Para ti y toda tu familia (cónyuge/pareja e hijos).

Seguro de vida.

Te ayudamos a proteger lo que más te importa.

Retribución flexible.

Además, disfrutarás de nuestro modelo de retribución flexible, de una forma más ventajosa fiscalmente, podrás acceder a otros servicios como guardería, tarjeta de transporte, ayudas a la formación...

Lanzadera de empresa gratuita.

No importa donde vivas. Tenemos 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para que llegues cómodamente a nuestra oficina ING en Madrid.

Ventajas bancarias.

Préstamos especiales con condiciones más beneficiosas.

Condiciones especiales de hipoteca a partir de los 6 meses trabajando en el banco.

Y puedes beneficiarte de nuestro plan de pensiones después de 1 mes con nosotros

Más vitalidad y más pertenencia

Cuidado 360o del empleado (físico, mental, financiero y social).

Servicios de salud en la empresa (fisioterapia, servicios psicológicos y médicos).

Deporte naranja (fútbol, baloncesto, running, golf,.

Redes de empleados: Rainbow Lions (LGBTQI+) y Leonas.

Conócenos

Somos un equipo de más de 1600 personas que compartimos una idea: aportar nuestro granito de arena para ayudar a nuestros clientes a crearse un futuro mejor, proporcionándoles las herramientas que necesitan para llegar donde quieren.

Un banco totalmente online donde la tecnología, la innovación, la sencillez y la transparencia son los ingredientes principales, y el primero en trabajar con metodologías ágiles.

Y aunque tenemos nuestra sede en España, tenemos la suerte de trabajar en un banco internacional con presencia en más de 40 países.

Estamos orgullosos de contar con un equipo diverso y nos comprometemos a seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.

Y aunque parezcamos naranjas por fuera, somos verdes por dentro. Nuestra ambición en Sostenibilidad es Empowering (y)our Sustainability journey. Emprendemos nuestro camino, para nosotros, pero también estamos ahí para cuando nuestros clints decidan emprender este viaje.

Hacer que las cosas sucedan, ayudar a otros a tener éxito, siempre estar un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo coincide con nuestra forma de ser y trabajar... estamos deseando conocerte