Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Iata Consulting A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at IATA Consulting. As a key member of our Customer Service Center, you will be responsible for delivering exceptional customer experiences and ensuring seamless interactions with our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Collaborate with internal stakeholders to ensure seamless communication and issue resolution.
  • Utilize CRM systems to maintain accurate customer records and track interactions.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service delivery.
  • Work collaboratively with the team to achieve business objectives and improve overall customer satisfaction.
Requirements
  • 1-3 years of experience in a front office or customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse stakeholders.
  • Strong customer service ethics and a passion for delivering exceptional experiences.
  • Proficiency in CRM systems and Microsoft Office.
  • Fluency in written and spoken English and Turkish, with additional European languages an asset.
What We Offer

We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to supporting our employees in achieving their goals.



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