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Digital Business Expert Investment

hace 3 meses


Madrid, España Ing Bank N.V. A tiempo completo

.At ING we are looking for Digital Business Expert Investments and FundsYour role and work environment:We are looking for a talented and enthusiastic Digital Business Expert to join our Team of Investments and Funds Entrusted Tribe where we aim to help and encourage customers to manage their wealth in a simple and efficient way, while we have a lot of funMain product lines to make this happen are savings (Deposits, Cuenta Naranja), broker, pension plans and mutual funds.Within this tribe you will be a Digital Business Expert, so you offer ING's customers solutions to grow their money. You aim at improving ING's performance and identify opportunities to better serve and delight customers in the product suit we offer in both savings and investments.Your key responsibilities:- Run existing business from an end-to-end perspective, covering all angles: IT systems, commercial strategy, functionality range for day-to-day customer transactions, measuring relevant KPIs, business tracking, and maintaining an active connection with distribution and sales teams to boost broker business.- Thinking long term and beyond: definition of strategy to grow target market through welcoming more customers while keeping our product offer fresh & authentic, focusing on incorporating new trends and functionalities that make our proposition differential in the market.You will report to the Tribe Business Lead of a specific product: Savings, Broker or Mutual Funds.As a Digital Business Expert, you are responsible for:Customer Experience: Provide the best customer experience by designing, mapping and constantly improving the customer journey. With an end-to-end process view, collect CX and data, translating into UX and IT landscapes.Digital Strategy: As an expert in digital experience, proactively identify new capabilities in our digital platform to engage our customers and increase efficiency of our assisted channels.Commercial Strategy: In collaboration with marketing and customer interactions teams, define commercial campaign strategy to offer our product value proposition to clients in a personalized and customer-centric way.Data Fluency: Comprehend, define, select, and analyze data to gain insights that enhance the decision-making process. Responsible for guaranteeing bank revenue and presenting balanced cost-benefit business cases before and after any implementation.Product / partnership relations: Launch and maintain an attractive and compliant value proposition to the market, providing the highest customer satisfaction. This includes relationship with partners, keeping collaboration fluent and steering and managing our functionalities jointly.Agile Delivery: Translate business needs into requirements for implementation in the IT and change cycle. Prioritize based on value delivery for our customers in short cycles, defining a first MVP and improving with feedback. Strive for efficiency, reduce complexity in definitions, pursuing innovative solutions