Business Development Expert Investment
hace 3 semanas
We are looking for a talented Business Development Expert to join our team at ING Bank N.V. Your role and work environment:
We aim to help and encourage customers to manage their wealth in a simple and efficient way, while having a lot of fun. Our main product lines to make this happen are savings, broker, pension plans, and mutual funds.
As a Business Development Expert, you will offer ING's customers solutions to grow their money. You will aim at improving ING's performance and identify opportunities to better serve and delight customers in the product suite we offer in both savings and investments within the retail sector.
Your key responsibilities:
You will lead the path to manage our business of a tribe product with two main angles to it:
Run existing business from an end-to-end perspective, covering all the different angles: IT systems, commercial strategy, functionality range for the day-to-day customer transactions, measuring relevant KPIs, business tracking, and holding an active connection with distribution and sales teams to boost broker business
Thinking long term and beyond:
Definition of strategy to grow target market through welcoming more customers while keeping our product offer fresh and authentic, with special focus on incorporating new trends and functionalities that continue to make our proposition differential in the market.
You will report to the Tribe Business Lead of a specific product: Savings, Broker, or Mutual Funds.
As a Business Development Expert, you are responsible for:
Customer Experience:
Provide the best customer experience by designing, mapping, and constantly improving the customer journey. With an end-to-end process view, being able to collect CX and data, translating into UX and IT landscapes.
Digital Strategy:
As an expert in digital experience, be proactive in the identification of new capabilities in our digital platform to engage our customers and increase efficiency of our assisted channels, bringing the best experience in the moments of truth.
Commercial Strategy:
In collaboration with marketing and customer interactions teams, definition of commercial campaign strategy to offer our product value proposition to clients in a personalized and customer-centric way.
Data Fluency:
Comprehend, define, select, and analyze data to gain insights that enhance the decision-making process. Responsible to guarantee bank revenue and present balanced cost-benefit business cases before and after any implementation.
Product/partnership relations:
Launch and maintain an attractive and compliant value proposition to the market, providing the highest customer satisfaction.
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