Technical Support Engineer Endpoint Protection

hace 2 semanas

Madrid, España Microsoft A tiempo completo

As a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

**Responsibilities**:

- Taking ownership of customer technical issues, troubleshooting them effectively, and ensuring timely resolution.
- Identifying cases that require escalation and liaising with relevant teams for resolution.
- Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts.
- Providing technical coaching, mentoring, and knowledge sharing to peers.
- Driving technical collaboration and engagement across teams and departments.
- Leading or participating in building communities with peer delivery roles.

**Qualifications**:
Required Qualifications
- A Technical Degree or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.
- Experience with deploying, administering and / or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.
- Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics.
- Experience in Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
- Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
- Fluency in both written and verbal English & Spanish languages is required.

Preferred Qualifications
- Linux and/or Mac administration in an enterprise environment.
- IT industry certifications such as Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.

  • Technical Support Engineer Endpoint Protection

    hace 2 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    As a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the...

  • Technical Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Siemens A tiempo completo

    We are seeking a highly motivated and skilled Technical Support Engineer to join ourKey Responsibilities: Provide firstlevel technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service Provide timely and effective solutions to meet customer needs Work closely with...

  • Technical Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Technical Support Engineer

    hace 2 semanas

    Madrid, España Technical Concept Gmbh A tiempo completo

    .Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Technical Support Engineer, Priority Team

    hace 2 semanas

    Madrid, Madrid, España Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit futureThe Technical Support Engineer with German will...

  • Technical Support Engineer

    hace 3 semanas

    Madrid, España Siemens A tiempo completo

    We are seeking a highly motivated and skilled **Technical Support Engineer** to join our **Key Responsibilities**: - Provide first-level technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service - Provide timely and effective solutions to meet customer needs - Work...

  • Es- Endpoint Engineer

    hace 1 mes

    Madrid, España Devoteam Spain A tiempo completo

    Descripción del empleo Estamos en búsqueda de un perfil Endpoint Engineer cuyas principales tareas y tecnologías serán:  Validación de aplicaciones homologadas, maquetas, y parches de seguridad Maquetación, paquetización y distribución de aplicaciones Creación de deployments, collections, task sequences, queries, reports, baselines Administración...

  • Es- Endpoint Engineer

    hace 4 semanas

    Madrid, España Devoteam Spain A tiempo completo

    Descripción del empleo Estamos en búsqueda de un perfil Endpoint Engineer cuyas principales tareas y tecnologías serán:  Validación de aplicaciones homologadas, maquetas, y parches de seguridad Maquetación, paquetización y distribución de aplicaciones Creación de deployments, collections, task sequences, queries, reports, baselines Administración...

  • End User Computing Support Engineer

    hace 4 semanas

    Madrid, España The Cigna Group A tiempo completo

    Endpoint Engineer Lead Analyst What does a normal day involve? Provide technical support to end-users for hardware, software, ensuring prompt resolution and mínimal disruption to productivity. Coordinate with colleagues and peers in Europe, ASIA and Middle East Infrastructure teams. Participate in change activity that may be scheduled out of...

  • End User Computing Support Engineer

    hace 1 día

    Madrid, España The Cigna Group A tiempo completo

    Endpoint Engineer Lead Analyst What does a normal day involve? Provide technical support to end-users for hardware, software, ensuring prompt resolution and mínimal disruption to productivity. Coordinate with colleagues and peers in Europe, ASIA and Middle East Infrastructure teams. Participate in change activity that may be scheduled out of...

  • Technical Support Engineer, Priority Team

    hace 1 mes

    Madrid, España Acronis A tiempo completo

    .Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit future!The Technical Support Engineer with German...

  • Technical Support Engineer, Priority Team

    hace 4 semanas

    Madrid, España Sdi Digital Group A tiempo completo

    .Acronis is a world leader in cyber protection empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.We are looking for a Technical Support Engineer with German who is ready to join us in creating a #CyberFit future!The Technical Support Engineer with German will...

  • ES- Endpoint Engineer

    hace 2 semanas

    Madrid, Madrid, España Devoteam Spain A tiempo completo

    Perfil Endpoint Engineer: Validación de aplicaciones homologadas, maquetas, y parches de seguridad Maquetación, paquetización y distribución de aplicaciones Creación de deployments, collections, task sequences, queries, reports, baselines Administración de Intune Administración de AD Administración de MDM Scripting con .VBS y Powershell...

  • End User Computing Support Engineer

    hace 2 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    Endpoint Engineer Lead AnalystWhat does a normal day involve?Provide technical support to end-users for hardware, software, ensuring prompt resolution and mínimal disruption to productivity.Coordinate with colleagues and peers in Europe, ASIA and Middle East Infrastructure teams.Participate in change activity that may be scheduled out of hoursFollow all...

  • Endpoint And Iam Engineer

    hace 2 semanas

    Madrid, Madrid, España Sector Alarm España A tiempo completo

    Location Malaga region (Spain) or Oslo (Norway). Hybrid workAre you passionate and skilled within modern management of Endpoints and IAM? Then we have an exciting position for you In Sector Alarm, we are now hiring an Endpoint and IAM Engineer .This is a permanent, full-time position reporting to the Endpoint Tech Manager.Job responsibilitiesManagement of...

  • Senior Endpoint Systems Engineer

    hace 3 semanas

    Madrid, España Electronic Arts A tiempo completo

    Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative...

  • ES- Endpoint Engineer

    hace 1 mes

    Madrid, España Devoteam Spain A tiempo completo

    Descripción del empleoEstamos en búsqueda de un perfil Endpoint Engineer cuyas principales tareas y tecnologías serán: Validación de aplicaciones homologadas, maquetas, y parches de seguridadMaquetación, paquetización y distribución de aplicacionesCreación de deployments, collections, task sequences, queries, reports, baselinesAdministración de...

  • ES- Endpoint Engineer

    hace 4 semanas

    Madrid, España Devoteam Spain A tiempo completo

    Descripción del empleoEstamos en búsqueda de un perfil Endpoint Engineer cuyas principales tareas y tecnologías serán: Validación de aplicaciones homologadas, maquetas, y parches de seguridadMaquetación, paquetización y distribución de aplicacionesCreación de deployments, collections, task sequences, queries, reports, baselinesAdministración de...

  • Cloud Endpoint Technical Specialist

    hace 7 días

    Madrid, España Microsoft A tiempo completo

    .OverviewAre you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love?We are looking for someone to help customers who are undergoing significant changes to the way they work as we continue to shift into a truly hybrid work model.Microsoft is at the forefront of this...

  • Project Engineer

    hace 7 días

    Madrid, España Hitachi Energy Spain, S.A.U. A tiempo completo

    Description :General InformationThe quality and innovation of the engineering in our products, systems and service offerings keeps our customers ahead.Developing solutions for our customers all over the world and working on our market-leading technologies will challenge and enrich your work and your mind.You will be the design authority for all Secondary...