Technical Support Engineer @ Microsoft

hace 2 meses


Madrid, España Cyber Crime A tiempo completo

As a Technical Support Engineer with focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.This role is flexible in that you can work up to 100% from home.ResponsibilitiesTaking ownership of customer technical issues, troubleshooting them effectively, and ensuring timely resolution.Identifying cases that require escalation and liaising with relevant teams for resolution.Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts.Providing technical coaching, mentoring, and knowledge sharing to peers.Driving technical collaboration and engagement across teams and departments.Leading or participating in building communities with peer delivery roles.QualificationsRequiredA Technical Degree or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration.Experience with deploying, administering and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions.Or Network Security Engineering or consulting, and/or Systems Administration security. This should include experience with endpoint security, server security and threat analytics.Experience in Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.Preferred QualificationsLinux and/or Mac administration in an enterprise environment.IT industry certifications such as Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.#J-18808-Ljbffr



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