Technical Support Engineer
hace 2 meses
Job Overview As a Technical Support Engineer with a focus on Endpoint Protection, you will enable customers to face new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.
This role is flexible in that you can work up to 100% from home.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Taking ownership of customer technical issues, troubleshooting them effectively, and ensuring timely resolution. Identifying cases that require escalation and liaising with relevant teams for resolution. Creating and maintaining incident management requests and contributing to case deflection initiatives and automation efforts. Providing technical coaching, mentoring, and knowledge sharing to peers. Driving technical collaboration and engagement across teams and departments. Leading or participating in building communities with peer delivery roles. Qualifications Required
A Technical Degree or equivalent practical experience in areas such as network security engineering, systems administration security, customer-facing support, or cloud administration. Experience with deploying, administering and/or supporting Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), and Endpoint Protection Platform (EPP) endpoint security solutions. Experience in Network Security Engineering or consulting, and/or Systems Administration security, including endpoint security, server security, and threat analytics. Experience in Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration. Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users. Preferred Qualifications
Linux and/or Mac administration in an enterprise environment. IT industry certifications such as Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
#J-18808-Ljbffr
-
Technical Support Engineer
hace 4 semanas
Madrid, España Technical Concept Gmbh A tiempo completo.Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
-
Technical Support Engineer Lead
hace 2 semanas
Madrid, Madrid, España buscojobs España A tiempo completoAbout This OpportunityWe are seeking a highly motivated and skilled Technical Support Engineer to join our team in Spain. As a key member of our Global NonStop Solution Centre, you will be responsible for providing exceptional technical support to our global mission-critical customer base.
-
Technical Support Engineer
hace 3 semanas
Madrid, España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering , we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering.Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship.We...
-
Technical Support Engineer
hace 3 semanas
Madrid, España Zephyrus Engineering Limited A tiempo completoJob Description At Zephyrus Engineering, we specialize in providing innovative and sustainable engineering solutions across multiple sectors, including civil, environmental, structural, and geo technical engineering. Our mission is to create infrastructure and engineering solutions that meet today's challenges while promoting environmental stewardship. We...
-
Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Markforged A tiempo completoReinventing Manufacturing, One Customer at a TimeAt Markforged, we're revolutionizing the $1 trillion+ manufacturing industry to make engineers' dreams a reality while reducing environmental impact. As a Technical Support Engineer in our EMEA region, you'll be part of a world-class team driving customer success with our cutting-edge products.As a key member...
-
Technical Sales Support Engineer
hace 12 horas
Madrid, Madrid, España AafDinair A tiempo completoCompany Overview">Aaf/Dinair is a leading manufacturer of high-quality filtration solutions. Our company is committed to providing exceptional products and services to our customers.">Salary">We offer a competitive salary of €65,000 per year, plus additional benefits.">Job Description">The Technical Sales Support Engineer plays a pivotal role in our...
-
Technical Support Engineer
hace 5 días
Madrid, Madrid, España Velexa A tiempo completoAbout the RoleAt Velexa, we are seeking an experienced L2 Technical Support Engineer to join our 24/5 Technical Support Team in fintech software and services. As a key member of our team, you will be responsible for providing top-notch support and maintenance of our products, ensuring seamless customer experiences.
-
Senior Systems Technical Support Engineer
hace 2 meses
Madrid, España Sas A tiempo completo.Senior Systems Technical Support Engineer - HybridAbout the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
-
Senior Systems Technical Support Engineer
hace 1 mes
Madrid, España Undisclosed A tiempo completo.:Senior Systems Technical Support Engineer - HybridSenior Systems Technical Support EngineerNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to...
-
Technical Support Engineer
hace 2 semanas
Madrid, España buscojobs España A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Technical Support Engineer
hace 2 meses
Madrid, España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Technical Support Engineer
hace 2 semanas
Madrid, España buscojobs España A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Technical Support Engineer
hace 2 días
Madrid, España Infotree Global Solutions A tiempo completoOur client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions. This company stands at the forefront of digital security, offering state-of-the-art tools and services designed to protect against sophisticated cyber threats. With a strong commitment to research and development, they...
-
Technical Support Engineer
hace 3 meses
Madrid, España Kudzu Interactive, Inc. A tiempo completo.Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRIDAbout The Opportunity, And You...Provide technical support for Self Service kiosk, mobile application, and online products – US and International customersExperience Troubleshooting for internal, external customers and some third party entities; diagnose root causes...
-
Technical Support Engineer
hace 2 semanas
Madrid, España Tillster A tiempo completo.Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED / RESIDE IN MADRIDAbout The Opportunity, And You...Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers.Experience Troubleshooting for internal, external customers and some third party entities; diagnose root causes...
-
Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Arrow Electronics A tiempo completoAbout the Role:The Technical Support Engineer at Arrow ECS plays a vital role in providing technical expertise to our global customers.As a skilled customer-focused professional, you will be responsible for delivering exceptional support via various channels, including email, telephone, and remote sessions.Working primarily on Broadcom technologies, you will...
-
Technical Support Engineer | Romania
hace 1 semana
Madrid, España Byd Europe A tiempo completoAs Technical Support Engineer you will: Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support; Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional...
-
Technical Support Engineer
hace 4 semanas
Madrid, España Ebury A tiempo completoEbury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi.We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Technical Support Engineer - FintechMadrid Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a...
-
Senior Systems Technical Support Engineer
hace 4 semanas
Madrid, España Sas - Global A tiempo completo.Job DescriptionSenior Systems Technical Support Engineer - Hybrid Nice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...
-
Senior Systems Technical Support Engineer
hace 1 mes
Madrid, España Sas A tiempo completo.Job Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...
