Technical Support Engineer
hace 1 semana
.Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRIDAbout The Opportunity, And You...Provide technical support for Self Service kiosk, mobile application, and online products – US and International customersExperience Troubleshooting for internal, external customers and some third party entities; diagnose root causes toproblems, and expeditiously identify and provide resolutionAppropriately research, package and escalate to Tier III if necessaryDocument all product-related incidents accurately and completely using Salesforce CRMReview escalated incident reports, identifying recurring problems and pro-actively keep customers updated on issue status, including resolutionCommunicate and collaborate cross-functionally with Tillster's Product, Software Engineering, Quality Assurance, Project Management, and other internal teams to expedite resolution to customer-reported product issuesActively participate in product training and knowledge sharing among technical support team members, and othersBe part of building and updating a Knowledge BaseVery comfortable providing customers with technical support via phone, email, written and remote computer communications spanning product installation, operation, and maintenanceDemonstrated, fluent verbal and written English and Spanish language skillsStrong technical, technological, and analytical skills requiredThorough Knowledge on Microsoft Windows Platform (devices and drivers), Microsoft Office and Network communicationExperience troubleshooting Windows OS, Apple iOS and Android apps, Android and Apple Apps common user navigation issuesAdvanced troubleshooting and resolution skills required in: Internet technologies; TCP/IP networking and wireless solutions; database (SQL); Log ReviewHighly self-disciplined, self-motivated, organized. Ability to work independently with a minimum amount of supervision in a fast-paced environment, while effectively managing multiple tasks2-3+ years' experience providing technical supportOther Knowledge, Skills, And Abilities That Would Be Awesome...Point of Sale (POS) interface, configuration management and support experience (such as Micros, Xpient, Par, SICOM/Xenial, Aloha/Radiant POS)Proficiency in English & Spanish requiredHands-on using ticketing platforms such as Salesforce and JIRA and excellent at taking notes and documenting processesEducation:BA/AA degree in computer science or related field strongly preferredHigh School Diploma/GED requiredA+/Network+ Certifications a plusThe Interview ProcessRecruiter interview with a Talent Acquisition SpecialistInterview with Project TeamFinal interview with our Head of Projects SpainMaking a Difference in the Tillster WayOur mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged
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Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Support Specialist
hace 2 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Support Engineer
hace 3 meses
Madrid, España Technical Concept Gmbh A tiempo completo.Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
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Technical Support Engineer
hace 4 semanas
Madrid, España Software & Support Media Gmbh A tiempo completo.Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...
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Technical Support Engineer
hace 2 meses
Madrid, España Kudzu Interactive, Inc. A tiempo completo.Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRID Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You... Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for...
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Technical Support Engineer
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide post-sales technical support to...
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Technical Support Engineer
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide post-sales technical support to...
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Technical Support Engineer
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key ResponsibilitiesProvide technical support to customers and partners,...
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Technical Support Engineer
hace 2 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key ResponsibilitiesProvide technical support to customers and partners,...
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Technical Support Engineer
hace 3 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our valued customers, addressing their complex post-sales concerns, and working closely with our multi-functional teams to create an environment of...
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Technical Support Engineer
hace 3 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our valued customers, addressing their complex post-sales concerns, and working closely with our multi-functional teams to create an environment of...
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Technical Support Engineer
hace 5 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our valued customers, addressing their complex post-sales concerns, and working closely with our multi-functional teams to create an environment of...
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Technical Support Engineer
hace 5 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our valued customers, addressing their complex post-sales concerns, and working closely with our multi-functional teams to create an environment of...
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Technical Support Engineer
hace 1 día
Madrid, España Eaton A tiempo completoEaton is currently seeking a Technical Support Engineer colleague.About Eaton: Would you like to make a difference to the environment?Do you want to work for a global and ethical company?Join us and help us provide energy-efficient solutions that make a real impact.We make what matters work.To find out more about us check: here .What you'll do: As part of...
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Technical Support Engineer
hace 1 día
Madrid, España Eaton A tiempo completoEaton is currently seeking a Technical Support Engineer colleague.About Eaton:Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: here .What you'll do:As part of...
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Senior Technical Support Engineer
hace 6 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Sr Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and expertise.Your primary responsibility will be to engage directly with our valued...
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Senior Technical Support Engineer
hace 6 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Sr Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and expertise.Your primary responsibility will be to engage directly with our valued...
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Senior Technical Support Engineer
hace 6 días
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our valued customers, addressing their complex post-sales concerns, and working closely with our engineering team to resolve technical issues.Key...
