Senior Systems Technical Support Engineer
hace 4 días
.Job DescriptionSenior Systems Technical Support Engineer - Hybrid Nice to meet youWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.About the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies. Understand the complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, cloud platforms, and third-party products. Routinely leverage that knowledge to resolve SAS customer issues and influence software direction.As a Senior Systems Technical Support Engineer, you will:Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments, with a focus on SAS administrators, system administrators, and other IT personnel.Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).Routinely build knowledge of the business problems that are addressed by SAS applications, and of the platform architectures and complex interactions between IT standards, architectures, security protocols, operating systems, databases, third-party products, and other external computing resources. Applies expertise to interpret documentation, to suggest appropriate features in SAS software and/or supporting systems software or infrastructure, and to troubleshoot, diagnose and resolve complex problems and business-critical issues that involve the SAS and IT technology areas listed above.Keep abreast of third-party vendors' products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors' technologies.Required Qualifications5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.Bachelor's degree in Computer Science, Engineering, or related quantitative field or industry domain
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Senior Systems Technical Support Engineer
hace 2 meses
Madrid, España Sas A tiempo completo.Senior Systems Technical Support Engineer - HybridAbout the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies....
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Senior Systems Technical Support Engineer
hace 2 semanas
Madrid, España Undisclosed A tiempo completo.:Senior Systems Technical Support Engineer - HybridSenior Systems Technical Support EngineerNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to...
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Senior Systems Technical Support Engineer
hace 3 semanas
Madrid, España Sas A tiempo completo.Job Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...
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Senior Systems Technical Support Engineer
hace 2 meses
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer Job Locations ES-Madrid | IT-Milan | DE-Heidelberg | FR-75 | BE-Tervuren Requisition ID 20062327 Job Category Technical Support Travel Requirements None Senior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and...
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Senior Systems Technical Support Engineer
hace 6 días
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to...
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Senior Systems Technical Support Engineer
hace 1 semana
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to...
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Senior Systems Technical Support Engineer
hace 6 días
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to...
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Senior Systems Technical Support Engineer
hace 2 meses
Madrid, España SAS A tiempo completo: **Senior Systems Technical Support Engineer**: - Hybrid**: **Senior Systems Technical Support Engineer**: **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar...
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Senior Systems Technical Support Engineer
hace 3 semanas
Madrid, España SAS A tiempo completoJob DescriptionSenior Systems Technical Support Engineer - Hybrid Nice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for...
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Senior Systems Technical Support Engineer
hace 3 semanas
Madrid, España SAS A tiempo completoJob Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...
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Senior Systems Technical Support Engineer
hace 2 semanas
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
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Senior Systems Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Sas A tiempo completoAbout the RoleThe Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. This role requires a deep understanding of complex interactions and dependencies between multiple SAS system components,...
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Senior Systems Technical Support Engineer
hace 1 semana
Madrid, España SAS - Global A tiempo completoJob Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're...
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Senior Systems Technical Support Engineer
hace 2 semanas
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer - HybridNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
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Senior Systems Technical Support Engineer
hace 4 días
Madrid, Madrid, España Undisclosed A tiempo completoAbout the JobWe're a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. As a debt-free multi-billion-dollar organization, we're on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, this might be the opportunity...
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Senior Systems Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Sas A tiempo completoAbout the Job:The Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and solutions. As a Senior Systems Technical Support Engineer, you will provide technical support for customers using or troubleshooting enterprise-class...
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Senior Systems Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Sas A tiempo completoAbout the Role:The Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations.Key Responsibilities:Provide technical support for customers using or troubleshooting enterprise-class multi-tier software...
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Senior Systems Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Sas A tiempo completoAbout the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and solutions. The ideal candidate will have a strong understanding of complex software interactions and dependencies, as well as experience in resolving customer...
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Senior Systems Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Sas A tiempo completoAbout the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. This role requires a deep understanding of complex interactions and dependencies between multiple SAS system components, servers,...
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Senior Systems Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Sas A tiempo completoAbout the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. This role requires a deep understanding of complex interactions and dependencies between multiple SAS system components, servers,...
