Senior Systems Technical Support Engineer

hace 3 meses


Madrid, España SAS A tiempo completo

Senior Systems Technical Support Engineer

Job Locations ES-Madrid | IT-Milan | DE-Heidelberg | FR-75 | BE-Tervuren Requisition ID 20062327 Job Category Technical Support Travel Requirements None

Senior Systems Technical Support Engineer - Hybrid 

Senior Systems Technical Support Engineer

Nice to meet you

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies. Understand the complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, cloud platforms and third-party products. Routinely leverage that knowledge to resolve SAS customer issues and influence software direction.

As a Senior Systems Technical Support Engineer, you will:

Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments, with a focus on SAS administrators, system administrators, and other IT personnel. Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle. Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Routinely build knowledge of the business problems that are addressed by SAS applications, and of the platform architectures and complex interactions between IT standards, architectures, security protocols, operating systems, databases, third party products, and other external computing resources. Applies expertise to interpret documentation, to suggest appropriate features in SAS software and/or supporting systems software or infrastructure, and to troubleshoot, diagnose and resolve complex problems and business critical issues that involve the SAS and IT technology areas listed above. Keep abreast of third party vendors’ products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ technologies.

Required Qualifications

5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications. Bachelor’s degree in Computer Science, Engineering or related quantitative field or industry domain. Support of enterprise-class business applications or solutions, including cloud-based environments. Support of certain SAS software applications, solutions, or software components is a plus. Experiennce in managing escalations with assistance and guidance from others. Experience in creating proactive support materials such as knowledge articles, technical papers, sample programs, etc. Experience in validating software fixes and reviews documentation for technical accuracy, completeness, consistency, and/or user’s point of view. Might serve as a coach or mentor to other Technical Support staff. Experience in developing and presenting seminars on support area. Equivalent combination of education, training and experience may be considered in place of the above qualifications. You’re curious, passionate, authentic and accountable. These are ourand influence everything we do.

Benefits Highlights

Our Recreation and Fitness center offers recorded fitness classes to help you fit movement into your day. Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.



  • Madrid, España Sas A tiempo completo

    .Job Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...


  • Madrid, España SAS A tiempo completo

    Senior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to...


  • Madrid, España SAS A tiempo completo

    : **Senior Systems Technical Support Engineer**: - Hybrid**: **Senior Systems Technical Support Engineer**: **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar...


  • Madrid, España SAS A tiempo completo

    Job Description Senior Systems Technical Support Engineer - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...


  • Madrid, España Ryanair A tiempo completo

    Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying 154m guests p.a. on 3,000+ daily flights from 82 bases, the group connects over 200 destinations in 40 countries on a fleet of over 500 aircraft, which will enable the Ryanair Group to lower fares and grow traffic to 225m p.a. by...


  • Madrid, Madrid, España Amazon A tiempo completo

    Amazon is seeking a highly skilled Senior Software Systems Engineer to join our Kindle Engineering Support team. This role requires an individual with strong technical expertise and ability to learn quickly.About AmazonAt Amazon, we're committed to innovation and customer satisfaction. Our Kindle Engineering Support team plays a critical role in delivering...

  • Systems Engineer

    hace 7 meses


    Madrid, España IPC Systems A tiempo completo

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...


  • Madrid, España Technical Concept Gmbh A tiempo completo

    .Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...


  • Madrid, Madrid, España Ansys A tiempo completo

    About AnsysAnsys is a global leader in engineering simulation, helping the world's most innovative companies design and deliver breakthrough products - from smartphones and aircraft to the largest generators, electronic systems, and medical devices. Our vision is to be the #1 software provider for product design and engineering simulation.Job Description:We...


  • Madrid, España Modern Mechanical Systems, Inc. A tiempo completo

    Senior Electrical Critical Systems EngineerOur dedicated Critical Systems team play a key role in making mission critical buildings more energy efficient, sustainable and cost effective to operate. The team works almost exclusively in the data centre field, keeping abreast of current best practice while researching breakthrough technologies that shape future...


  • Madrid, España Dell Technologies A tiempo completo

    Senior Systems Engineer Alliances Join us as a Senior Systems Engineer on our Global Alliances EMEA Sales Engineering team working in Spain to do the best work of your career and make a profound social impact. What you’ll achieve As a Senior Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the...

  • Systems Engineer

    hace 6 meses


    Madrid, España Fortinet A tiempo completo

    **Systems Engineer** **Location: Spain** We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. **Responsibilities**: - Pre-sales - assist in qualifying...


  • Madrid, España Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Madrid, Madrid, España Vets Hired A tiempo completo

    About the RoleVets Hired is seeking a highly skilled Technical Support Specialist Senior to join our team. As a senior member of our technical support team, you will be responsible for providing expert-level technical assistance to our clients.Job DescriptionWe are looking for an experienced IT professional who can lead and manage complex technical issues....

  • Systems Engineer

    hace 7 meses


    Madrid, España Fortinet A tiempo completo

    **Systems Engineer (Public Sector)** **Spain** We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. **Responsibilities**: - Pre-sales - assist in...

  • Systems Engineer

    hace 2 días


    Madrid, España Fortinet A tiempo completo

    **Systems Engineer - Central Spain** We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. **Responsibilities**: - Pre-sales - assist in qualifying...


  • Madrid, España Nozomi Networks A tiempo completo

    Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface. As we expand our product portfolio and global presence, our Delivery department is hiring a** **Technical Support Engineer to execute on delivering excellent support...


  • Madrid, España The Chemical Engineer A tiempo completo

    .JOB DESCRIPTIONWood is currently looking for a Senior Process Engineer to participate in our Basic design projects for international clients across the energy transition markets, especially in relation to the hydrogen value chain, as well as petrochemicals, and refining sectors.We are looking for an experienced engineer, with a broad range of process design...


  • Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job Title: Senior Technical Support Lead We are looking for an experienced Senior Technical Support Lead to join our team at Palo Alto Networks. As a key member of our technical support team, you will be responsible for leading a team of senior technical support engineers and ensuring the delivery of exceptional customer service. About Us:Palo Alto...

  • Technical Support

    hace 3 meses


    Madrid, España Union Española Fotovoltaica A tiempo completo

    HEXING Group, established in 1992, is a multi-national company offering customized sustainable solutions for energy distribution companies with a wide range of revolutionized products.Livoltek, one of HEXING Group subsidiaries, specializes in solar inverters, Energy Storage Systems (ESS), Batteries and EV chargers.We are looking for a Technical Support...