Technical Support Specialist Senior
hace 3 días
Vets Hired is seeking a highly skilled Technical Support Specialist Senior to join our team. As a senior member of our technical support team, you will be responsible for providing expert-level technical assistance to our clients.
Job DescriptionWe are looking for an experienced IT professional who can lead and manage complex technical issues. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities- Provide technical support to clients via phone, email, or remote access
- Resolves complex technical issues related to computer hardware and software
- Maintains accurate records of client interactions and issue resolutions
- Collaborates with cross-functional teams to resolve technical issues
To be successful in this role, you will need:
- A high school diploma or equivalent and four years of experience in modern desktop and server operating systems
- Industry-specific computer software experience, including application support experience with Microsoft Office 365 and mainstream web browsers
- Working knowledge of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
The following qualifications would be advantageous:
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Strong documentation skills
- Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products
$60,000 - $80,000 per year, depending on experience
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