Senior Systems Technical Support Engineer
hace 13 horas
.Senior Systems Technical Support Engineer - HybridAbout the jobThe Global MidTier Technical Support Engineer team is looking for a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software application and/or solutions installations by applying knowledge of a particular platform or set of industry technologies. Understand the complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, cloud platforms and third-party products. Routinely leverage that knowledge to resolve SAS customer issues and influence software direction.As a Senior Systems Technical Support Engineer, you will:- Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments, with a focus on SAS administrators, system administrators, and other IT personnel.- Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.- Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).- Routinely build knowledge of the business problems that are addressed by SAS applications, and of the platform architectures and complex interactions between IT standards, architectures, security protocols, operating systems, databases, third party products, and other external computing resources. Applies expertise to interpret documentation, to suggest appropriate features in SAS software and/or supporting systems software or infrastructure, and to troubleshoot, diagnose and resolve complex problems and business critical issues that involve the SAS and IT technology areas listed above.- Keep abreast of third party vendors' products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors' technologies.Required Qualifications- 5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.- Bachelor's degree in Computer Science, Engineering or related quantitative field or industry domain.- Support of enterprise-class business applications or solutions, including cloud-based environments. Support of certain SAS software applications, solutions, or software components is a plus.- Experience in managing escalations with assistance and guidance from others.- Experience in creating proactive support materials such as knowledge articles, technical papers, sample programs, etc
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Senior Systems Technical Support Engineer
hace 1 día
Madrid, España Sas A tiempo completoSenior Systems Technical Support Engineer Job Locations ES-Madrid | IT-Milan | DE-Heidelberg | FR-75 | BE-Tervuren Requisition ID 20062327 Job Category Technical Support Travel Requirements None Senior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support EngineerNice to meet you!We're a leader in data and AI.Through our software and...
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Senior Systems Technical Support Engineer
hace 3 días
Madrid, España SAS A tiempo completoSenior Systems Technical Support Engineer Job Locations ES-Madrid | IT-Milan | DE-Heidelberg | FR-75 | BE-Tervuren Requisition ID 20062327 Job Category Technical Support Travel Requirements None Senior Systems Technical Support Engineer - Hybrid Senior Systems Technical Support Engineer Nice to meet you! We’re a leader in data and...
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Senior Systems Technical Support Engineer
hace 1 día
Madrid, España SAS A tiempo completo:Senior Systems Technical Support Engineer - HybridSenior Systems Technical Support EngineerNice to meet you!We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to...
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Senior Systems Technical Support Engineer
hace 3 días
Madrid, España SAS A tiempo completo: **Senior Systems Technical Support Engineer**: - Hybrid**: **Senior Systems Technical Support Engineer**: **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar...
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Senior Systems Technical Support Engineer
hace 2 días
Madrid, Madrid, España SAS A tiempo completoAbout the JobThe Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. As a Senior Systems Technical Support Engineer, you will be responsible for providing technical support to customers who are...
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Senior Systems Technical Support Engineer
hace 2 días
Madrid, Madrid, España SAS A tiempo completoAbout the JobThe Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. As a Senior Systems Technical Support Engineer, you will be responsible for providing technical support to customers who are...
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Technical Support Engineer
hace 6 días
Madrid, España Eaton A tiempo completo.Eaton is currently seeking a Technical Support Engineer colleague.About Eaton:Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: here .What you'll do:As part of...
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hace 3 semanas
Madrid, Madrid, España Americare Senior Living Of West Tennessee A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Systems Engineer to join our team at Americare Senior Living Of West Tennessee. As a key member of our technical team, you will be responsible for designing, implementing, and maintaining our company's infrastructure, ensuring the highest level of security, availability, and scalability.Key...
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Senior Systems Engineer
hace 3 semanas
Madrid, Madrid, España Americare Senior Living Of West Tennessee A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Systems Engineer to join our team at Americare Senior Living Of West Tennessee. As a key member of our technical team, you will be responsible for designing, implementing, and maintaining our company's infrastructure, ensuring the highest level of security, availability, and scalability.Key...
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Technical Support Engineer
hace 1 semana
Madrid, España Eaton A tiempo completoEaton is currently seeking a Technical Support Engineer colleague.About Eaton: Would you like to make a difference to the environment?Do you want to work for a global and ethical company?Join us and help us provide energy-efficient solutions that make a real impact.We make what matters work.To find out more about us check: here .What you'll do: As part of...
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Technical Support Engineer
hace 1 semana
Madrid, España Eaton A tiempo completoEaton is currently seeking a Technical Support Engineer colleague.About Eaton:Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: here .What you'll do:As part of...
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Technical Services Systems Engineer
hace 4 meses
Madrid, España Ryanair A tiempo completoRyanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying 154m guests p.a. on 3,000+ daily flights from 82 bases, the group connects over 200 destinations in 40 countries on a fleet of over 500 aircraft, which will enable the Ryanair Group to lower fares and grow traffic to 225m p.a. by...
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Senior Systems Engineer
hace 2 semanas
Madrid, Madrid, España Importante Empresa A tiempo completoJoin Our Team as a Senior Systems Engineer - Nuclear Safety AnalysisAt Importante Empresa, we're committed to delivering safe, clean, and efficient energy solutions. As a Senior Systems Engineer - Nuclear Safety Analysis, you'll play a critical role in supporting our mission.Key Responsibilities:Perform engineering evaluations and analyses of technical...
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Senior Systems Engineer
hace 2 semanas
Madrid, Madrid, España Importante Empresa A tiempo completoJoin Our Team as a Senior Systems Engineer - Nuclear Safety AnalysisAt Importante Empresa, we're committed to delivering safe, clean, and efficient energy solutions. As a Senior Systems Engineer - Nuclear Safety Analysis, you'll play a critical role in supporting our mission.Key Responsibilities:Perform engineering evaluations and analyses of technical...
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Senior Systems Engineer
hace 2 semanas
Madrid, Madrid, España Ribbon Communications A tiempo completoJob Title: Senior Systems EngineerRibbon Communications is seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our sales team, you will be responsible for providing technical assistance to our Account Directors and supporting the pre-sales process for our Enterprise and Channel account base.Key Responsibilities:Provide...
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Senior Systems Engineer
hace 2 semanas
Madrid, Madrid, España Ribbon Communications A tiempo completoJob Title: Senior Systems EngineerRibbon Communications is seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our sales team, you will be responsible for providing technical assistance to our Account Directors and supporting the pre-sales process for our Enterprise and Channel account base.Key Responsibilities:Provide...
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Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...
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Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
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Technical Support Specialist
hace 3 semanas
Madrid, Madrid, España Technical Concept Gmbh A tiempo completoAbout UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...
