Service Desk

hace 5 meses


Valencia, España Lognext A tiempo completo

El Service Desk es responsable de la gestión del ciclo completo de solicitudes de servicio e incidentes, recopilando, registrando y resolviendo problemas técnicos de nível 1, y escalando incidentes de mayor complejidad según sea necesario.
También es responsable de la supervisión de la infraestructura corporativa de TIC.
Además, el Service Desk realiza tareas de apoyo a varios níveles para los siguientes procesos de TI: Gestión de incidentes graves, problemas, cambios y configuración.
Los operadores del Service Desk deben trabajar por turnos para cubrir las operaciones 24 horas al día, 7 días a la semana, incluidos festivos, noches y fines de semana, en turnos de ocho horas entre semana y festivos, y de doce horas los fines de semana.

Idioma:


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    hace 3 semanas


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