Service Desk Manager
hace 2 semanas
We are seeking a highly skilled Service Desk Manager to join our team at Penguin Formula. As a Service Desk Manager, you will be responsible for managing support services for internal and external users through a centralized Service Desk.
Key Responsibilities:- Operate the Service Desk tool to manage incidents and requests.
- Record, analyze, and follow up on incidents, user requests, and bug reports.
- Provide regular reporting on user calls, incidents, and problems.
- Keep users informed about the status of their requests and system changes.
- Conduct training for users on system functionalities and best practices.
- Write clear, concise documentation for the use of information systems.
- Participate in user, service, and project-related meetings.
- Minimum 8 years of relevant studies and/or professional experience after secondary school.
- At least 4 years of IT professional experience.
- A minimum of 2 years of relevant professional experience as a business analyst, senior analyst developer, or in a similar role.
- Extensive experience in help-desk services and support environments.
- Working knowledge of relevant software, hardware, and equipment operations.
- Familiarity with the operating systems and platforms in use.
- Expertise in user support and technical documentation writing.
- Strong communication skills, with the ability to convey complex information to users in an understandable manner.
- Proficiency in English, as support and documentation must be provided in English.
- Knowledge of ITIL service management methodology.
- Proficiency in MS Office for office automation tasks.
Penguin Formula is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring, and turn-key projects' solutions.
We provide our software developers with a premium service so that they can do the same for our customers. Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.
We stand for growth, support, dynamic, companionship, and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.
Interested?
We are looking for your application with attached CV to discuss further.
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