Service Desk Manager
hace 2 semanas
We are seeking a highly skilled Service Desk Manager to join our team at Penguin Formula. As a Service Desk Manager, you will be responsible for managing support services for internal and external users through a centralized Service Desk.
Key Responsibilities:- Operate the Service Desk tool to manage incidents and requests.
- Record, analyze, and follow up on incidents, user requests, and bug reports.
- Provide regular reporting on user calls, incidents, and problems.
- Keep users informed about the status of their requests and system changes.
- Conduct training for users on system functionalities and best practices.
- Write clear, concise documentation for the use of information systems.
- Participate in user, service, and project-related meetings.
- Minimum 8 years of relevant studies and/or professional experience after secondary school, covering various aspects listed in the knowledge and skills section.
- At least 4 years of IT professional experience, covering half of the skills mentioned below.
- A minimum of 2 years of relevant professional experience as a business analyst, senior analyst developer, or in a similar role.
- Extensive experience in help-desk services and support environments.
- Working knowledge of relevant software, hardware, and equipment operations.
- Familiarity with the operating systems and platforms in use.
- Expertise in user support and technical documentation writing.
- Strong communication skills, with the ability to convey complex information to users in an understandable manner.
Penguin Formula is a dynamic and innovative company that values its employees and provides them with opportunities for growth and development. If you are a motivated and experienced Service Desk Manager looking for a new challenge, please submit your application.
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