Service Desk Manager

hace 3 meses

Valencia, España Penguin Formula A tiempo completo

**Company Description**
WeCookiT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions.

How do we differentiate ourselves? By investing in the professional growth and personal care of our software developers. We provide them with a premium service so that they can do the same for our customers.

Our talented team holds software engineers and sales experts, spread across offices in Europe and South America, and we represent a go-getting and driven company who aims to be an inspiring software house, knowing our future relies on IT.

WeCookiT stand for growth, support, dynamic, companionship and communication. Our head office is located in Portugal in the heart of Lisbon (Avenida da Liberdade) and we work mainly for the European market.

We are seeking a talented **Service Desk Manager** **willing to relocate to or currently located in Brussels, Belgium.

The Service Desk Manager will manage support services for internal and external users through a centralized Service Desk. The role's primary objective is to deliver a single point of contact for end users, ensuring the efficient communication and integration of business processes within the service management framework.

This role requires a proactive and customer-oriented individual who can handle multiple support requests while ensuring high service quality. The Service Desk Manager will play a pivotal role in maintaining smooth operations and enhancing user satisfaction through effective service delivery and communication.

**Tasks and Responsibilities**:

- Operate the Service Desk tool to manage incidents and requests.
- Record, analyze, and follow up on incidents, user requests, and bug reports.
- Provide regular reporting on user calls, incidents, and problems.
- Keep users informed about the status of their requests and system changes.
- Conduct training for users on system functionalities and best practices.
- Write clear, concise documentation for the use of information systems.
- Participate in user, service, and project-related meetings.

**Qualifications**
- Minimum 8 years of relevant studies and/or professional experience after secondary school, covering various aspects listed in the knowledge and skills section.
- At least 4 years of IT professional experience, covering half of the skills mentioned below.
- A minimum of 2 years of relevant professional experience as a business analyst, senior analyst developer, or in a similar role.
- Extensive experience in help-desk services and support environments.
- Working knowledge of relevant software, hardware, and equipment operations.
- Familiarity with the operating systems and platforms in use.
- Expertise in user support and technical documentation writing.
- Strong communication skills, with the ability to convey complex information to users in an understandable manner.
- Proficiency in English, as support and documentation must be provided in English.
- Knowledge of ITIL service management methodology.
- Proficiency in MS Office for office automation tasks.

**Additional Information**
Interested?

  • Service Desk Technician

    hace 4 meses

    Valencia, España UNICC A tiempo completo

    **Purpose of the Position** The Service Desk is responsible for the management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed. It is also responsible for the monitoring of the corporate ICT infrastructure. In addition, the Service Desk Tier 1...

  • Service Desk Technician

    hace 6 meses

    Valencia, España United ITs A tiempo completo

    Location: Remote within the CET/GMT time zone Teleworking option: Yes **Duties and responsibilities**: The Service Desk is responsible for the management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed. It is also responsible for the...

  • It Service Desk Technician

    hace 1 mes

    Valencia, España Trexon A tiempo completo

    Position Summary: The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment. Candidates must have great technical knowledge and be able to communicate...

  • It Service Desk Technician

    hace 1 mes

    Valencia, España Trexon A tiempo completo

    Position Summary:The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment.Candidates must have great technical knowledge and be able to communicate...

  • Service Desk Systems L2 Technician

    hace 6 meses

    Valencia, España Webhelp A tiempo completo

    **Location** - Valencia, Spain**Language** - Spanish*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **Spanish Speaking Service Desk Systems Technician **to join our exciting projects, with leading...

  • IT Service Desk Technician

    hace 1 mes

    Valencia, España Trexon A tiempo completo

    Position Summary: The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment. Candidates must have great technical knowledge and be able to communicate...

  • Técnico/A Help Desk

    hace 2 meses

    Valencia, España Fluidra Sa A tiempo completo

    Somos una empresa líder a nivel global en el sector de la piscina y el wellness Fluidra, grupo multinacional que cotiza en la bolsa española, es una empresa líder a nivel global dedicada al sector de la piscina y el wellness. Fundada en 1969, Fluidra cuenta con una dilatada experiencia en el desarrollo de servicios y productos innovadores en el mercado de...

  • Customer Service Operations Manager

    hace 1 mes

    Valencia, Valencia, España G-Star A tiempo completo

    Customer Service Operations ManagerWe Are Denim Heads. At G-Star, we value our customers above all else. To deliver exceptional customer experiences, we're seeking a highly skilled Customer Service Operations Manager to lead our team. Your expertise will drive continuous improvement in customer support and operations, ensuring our customers receive the best...

  • It Service Desk Technician

    hace 1 mes

    Valencia, España Trexon A tiempo completo

    .Position Summary: The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment. Candidates must have great technical knowledge and be able to communicate...

  • It Service Desk Technician

    hace 1 mes

    Valencia, España Trexon A tiempo completo

    .Position Summary:The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment.Candidates must have great technical knowledge and be able to communicate...

  • Customer Service Manager

    hace 6 meses

    Valencia, España sesametime A tiempo completo

    Hi, Customer Service Manager! This is Sesame HR and we are looking for the next outstanding hire for our Customer Service team. We want you to be part of building the technology that will take HR management to the next level, and above all, to enjoy the journey with us. About Sesame HR Let us introduce ourselves! We are an HR software company that...

  • European Customer Service Operations Manager

    hace 7 meses

    Valencia, España MSX INTERNATIONAL A tiempo completo

    MSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...

  • Customer Service Manager

    hace 1 mes

    Valencia, España G-Star RAW A tiempo completo

    Customer Service Manager We Are Denim Heads. We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big...

  • Customer Service Manager

    hace 4 meses

    Valencia, España G-Star Raw A tiempo completo

    .We Are Denim Heads.We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....

  • Customer Service Manager

    hace 1 mes

    Valencia, España G-Star A tiempo completo

    .We Are Denim Heads.We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....

  • Customer Service Manager

    hace 4 semanas

    Valencia, España G-Star A tiempo completo

    .We Are Denim Heads. We love denim. Live and breathe it. It's in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility....

  • Customer Service Manager

    hace 4 meses

    Valencia, España G-Star Raw A tiempo completo

    **We Are Denim Heads.** We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by...

  • Global Service Transformation Project Manager

    hace 5 días

    Valencia, Valencia, España Hewlett Packard A tiempo completo

    Job OverviewThe Contract Billing Automation Program Management Office at Hewlett Packard is seeking a highly skilled Global Service Transformation Project Manager to lead the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now.Responsibilities:Own interaction with Business Program...

  • Customer Service And Sales Manager

    hace 6 meses

    Valencia, España Iwg A tiempo completo

    Customer Service and Sales Manager At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and...

  • Customer Service And Sales Manager

    hace 2 meses

    Valencia, España Iwg Careers A tiempo completo

    .Customer Service and Sales Manager At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you'll be able to work better, faster and...