It Service Desk Technician

hace 1 semana


Valencia, España Trexon A tiempo completo

.Position Summary:The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment.Candidates must have great technical knowledge and be able to communicate effectively, to understand a problem and to explain its solution, in addition to documenting their resolutions within their support tickets. Must be customer-oriented, patient, and can troubleshoot issues in person or over the phone.Duties and Responsibilities:Operational ManagementReceive and respond to incoming calls, tickets, emails, and in-person requests for IT Service and Support.Identify and deliver required service levels according to organizational policies.Liaise with, and provide training and support to, end users and staff on IT environment operation and other issues.Install, configure, test, maintain, monitor, and troubleshoot endpoint devices and network infrastructure when not operating as expected.Install, configure, test, maintain, monitor, document, and troubleshoot software.Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.Document instances of hardware failure, repair, installation, and removal.Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.Develop and publish internal and external documentation to enable self-support and knowledge sharingLiaise with third-party support and equipment vendors.Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.Document and share business context knowledge to other members of the IT team as required.Manage input/output fleet, including printers and scanners.Strategy & PlanningAssist in developing long-term strategies and capacity planning for meeting future hardware and organizational technology needs.Support development and implementation of new computer projects and new hardware installations.Acquisition & DeploymentConduct research on, and make recommendations for, hardware products in support of procurement and development efforts.Support development and implementation of networking/wiring projects and installations.Maintain up-to-date knowledge of networking/wiring contracts and supervise contract-based installations.Skills and Experience Requirements:3-6 years of experience in a desktop support role.Windows 10 and Windows 11 configurations and support experience on multiple hardware platforms.Knowledge of Microsoft 365.Knowledge of Jira Service Management and Confluence Documentation.Knowledge of Active Directory, OneDrive and SharePoint preferred.Knowledge of mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms



  • Valencia, España UNICC A tiempo completo

    **Purpose of the Position** The Service Desk is responsible for the management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed. It is also responsible for the monitoring of the corporate ICT infrastructure. In addition, the Service Desk Tier 1...


  • Valencia, España United ITs A tiempo completo

    Location: Remote within the CET/GMT time zone Teleworking option: Yes **Duties and responsibilities**: The Service Desk is responsible for the management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed. It is also responsible for the...


  • Valencia, España Trexon A tiempo completo

    Position Summary: The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment. Candidates must have great technical knowledge and be able to communicate...


  • Valencia, España Trexon A tiempo completo

    Position Summary:The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment.Candidates must have great technical knowledge and be able to communicate...


  • Valencia, España Trexon A tiempo completo

    Position Summary:The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment.Candidates must have great technical knowledge and be able to communicate...


  • Valencia, España Trexon A tiempo completo

    Position Summary: The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment. Candidates must have great technical knowledge and be able to communicate...


  • Valencia, España Webhelp A tiempo completo

    **Location** - Valencia, Spain**Language** - Spanish*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **Spanish Speaking Service Desk Systems Technician **to join our exciting projects, with leading...


  • Valencia, España Trexon A tiempo completo

    .Position Summary: The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees. The candidate should be familiar with maintenance and support of a Windows enterprise environment. Candidates must have great technical knowledge and be able to communicate...

  • Service Desk

    hace 6 meses


    Valencia, España Lognext A tiempo completo

    El Service Desk es responsable de la gestión del ciclo completo de solicitudes de servicio e incidentes, recopilando, registrando y resolviendo problemas técnicos de nível 1, y escalando incidentes de mayor complejidad según sea necesario. También es responsable de la supervisión de la infraestructura corporativa de TIC. Además, el Service Desk...

  • Service Desk

    hace 5 meses


    Valencia, España Lognext A tiempo completo

    El Service Desk es responsable de la gestión del ciclo completo de solicitudes de servicio e incidentes, recopilando, registrando y resolviendo problemas técnicos de nível 1, y escalando incidentes de mayor complejidad según sea necesario.También es responsable de la supervisión de la infraestructura corporativa de TIC.Además, el Service Desk realiza...


  • Valencia, Valencia, España Penguin Formula A tiempo completo

    We are seeking a talented Service Desk Manager to join Penguin Formula in Brussels, Belgium.The Service Desk Manager will be responsible for managing support services for internal and external users through a centralized Service Desk.The role's primary objective is to deliver a single point of contact for end users, ensuring the efficient communication and...

  • Service Desk Manager

    hace 2 meses


    Valencia, España Penguin Formula A tiempo completo

    **Company Description** WeCookiT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions. How do we differentiate ourselves? By investing in the...

  • Field Service Technician

    hace 1 semana


    Valencia, Valencia, España Tangent Solutions, Inc. A tiempo completo

    Job Title: Field Service TechnicianJob Summary: Tangent Solutions, Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will play a crucial role in the efficient and effective fulfilment and management of clients' service requests, specifically from asset receiving and safekeeping through preparation,...

  • Service Technician

    hace 1 mes


    Valencia, Valencia, España Tesla A tiempo completo

    At Tesla, our Service Technicians are the backbone of the Service operation, supporting our mission to accelerate the world's transition to sustainable energy.We've created one of the most innovative vehicles ever made, and as a Service Technician, you will help ensure an equally innovative service to our customersKey Responsibilities:Perform repairs and...

  • Service Technician

    hace 3 semanas


    Valencia, España Max C Smith Company A tiempo completo

    We are looking for an HVAC Service Technician to join our team! You will install, service, and repair heating and air conditioning systems. Responsibilities: Organize work by studying work orders, diagrams, specifications, drawings, and blueprints; gathering required materials Install new heating, ventilation, and air conditioning systems Inspect and perform...


  • Valencia, Valencia, España Agfa A tiempo completo

    **Job Description:**Job Title: Field Service Technician for Imaging EquipmentLocation: Levante area (Valencia, Murcia, Alicante)We are seeking a skilled Field Service Technician for Imaging Equipment to join our team at Agfa. As a Field Service Technician, you will be responsible for installing, commissioning, maintaining, and servicing imaging equipment and...


  • Valencia, España Arjo A tiempo completo

    **With people in mind** Arjo is a globally minded company with a Swedish heritage, where a thriving international environment is driven by Swedish leadership culture. As a company that puts people at the heart of everything we do, Arjo employees are our partners in our mission to improve lives. Explore challenging and rewarding careers in a wide range of...

  • Service Technician

    hace 3 semanas


    Valencia, España Max C Smith Company A tiempo completo

    We are looking for an HVAC Service Technician to join our team! You will install, service, and repair heating and air conditioning systems. Responsibilities: Organize work by studying work orders, diagrams, specifications, drawings, and blueprints; gathering required materials Install new heating, ventilation, and air conditioning systems Inspect and...

  • Service Technician

    hace 3 semanas


    Valencia, España Max C Smith Company A tiempo completo

    We are looking for an HVAC Service Technician to join our team! You will install, service, and repair heating and air conditioning systems.Responsibilities:Organize work by studying work orders, diagrams, specifications, drawings, and blueprints; gathering required materialsInstall new heating, ventilation, and air conditioning systemsInspect and perform...


  • Valencia, España Tesla A tiempo completo

    Tesla participates in the E-Verify Program What to Expect - Are you looking for a new challenge, do you want to develop on a daily basis and would you like to work at one of the most progressive brands in the world? This is your chance, because we are looking for a Service Technician apprentice like you. - In this position, you will get the opportunity to...