IT Service Delivery Manager

hace 1 mes

Madrid, España Quistor A tiempo completo

Become part of Quistor and experience an open, international work atmosphere in which you will feel at home from day one. We believe our company’s strength relies on the commitment and responsibility each Quistorian contributes.

As we are growing fast, we are looking for dedicated Service Delivery Managers in Spain, (based in Madrid or Malaga), to be responsible for maintaining strong customer relationships and improving our services to maintain/increase customer satisfaction.

**Requirements**:
Within Quistor theService Delivery Manager bridges the gap between operations and customer: operating as the first point of contact for our customers, business, and other stakeholders to ensure that the IT services are met according to the terms of service level, business objectives, resources (time and budget) and quality.
- Define, document, agree, monitor, measure, report and review the level of IT services provided according to company’s governance model.
- Maintain and improve the relationship and communication with both the customer and the internal organization.
- Ensure that specific and measurable targets are developed for all IT services
- Monitor and improve customer satisfaction in alignment with Manager Service Delivery
- Oversee incident management processes, ensuring timely response, resolution, and effective communication with clients during service disruptions.
- Build and nurture strong client relationships by acting as the main point of contact for escalations, addressing concerns, and proactively identifying opportunities to enhance the value delivered
- Implement best practices, standard operating procedures, and processes that contribute to efficient service delivery and continuous improvement

**Must-Have Skills**:

- 3 - 5 years of experience in communication with customers.
- Strong customer service orientation, able to demonstrate strong interpersonal skills and a proactive attitude.
- Ability to act as consultant, advisor, customer advocate, and project leader for our clients. Assess customer feedback to facilitate the necessary improvements.
- Strong verbal and written communication skills in English and Spanish.
- Ability to communicate effectively and interact with cross-functional teams.
- Good listener, willing to learn new things, and thrive in a fast-paced team environment.

**Nice to have**

ITIL 4 foundation certification

**Benefits**

**Why join us?**

Quistor is a great place to work and to develop yourself. When choosing for Quistor, you will become part of globally acting organisation with over 20 nationalities working for local and globally operating customers. We want to get to know the real you and support you wherever we can. In addition to our opportunistic ways of working we also can offer you:

- A great deal of flexibility to working from home
- Competitive salary and employee benefits
- A fun, fast-paced, and international environment
- Training and development opportunities, personally as well as professionally

  • Service Delivery Manager It

    hace 4 semanas

    Madrid, España Click IT point A tiempo completo

    06-03-2023 - Madrid, Madrid - Indefinido Buscamos: Desde clickitpoint estamos en búsqueda de un Jefe de proyecto/Service delivery manager dentro del ámbito IT, para trabajar en colaboración con uno de nuestros clientes. Funciones/responsabilidades: - Coordinación y ejecución del servicio/proyecto dentro del ámbito TI - Garantizar la calidad del...

  • Service Delivery Manager It, Madrid

    hace 1 mes

    Madrid, España Grupo NS A tiempo completo

    Service Delivery Manager IT en Madrid. Incorporamos a plantilla un Service Delivery Manager IT familiarizado con soluciones Cloud Funciones principales Responsable de la calidad de la entrega de los servicios. Responsable de los resultados económicos del contrato. Responsable de la satisfacción del cliente. Desarrollo de la cuenta en colaboración con...

  • IT Service Delivery Manager

    hace 1 mes

    Madrid, España DHL A tiempo completo

    **IT SERVICE DELIVERY MANAGER** **Job Purpose**: The IT Service Delivery Manager (IT SDM) is responsible for the management of front-line team to ensure the delivery and support of IT services to a geographically assigned set of sites. **Main Accountabilities**: - Build strong working relationships with the management of the assigned sites, with the...

  • Service Delivery Manager

    hace 1 semana

    Madrid, España Cognizant A tiempo completo

    Cognizant is looking for a Service Delivery Manager to work supporting our Insurance vertical in several projects. Job Summary: - Set-up the Application Managed Services and Application Development Structure at Insurance Client - Ensure the service is delivered according to contractual service levels - Organize and facilitate preparation of the Service...

  • Service Delivery Manager

    hace 1 mes

    Madrid, España Grupo Crit A tiempo completo

    **Descripción**: esde Crit Consultoría estamos buscando un/a Service delivery manager para importante empresa del sector IT. Funciones principales: - Responsable de la calidad de la entrega de los servicios. - Responsable de los resultados económicos del contrato. - Responsable de la satisfacción del cliente. - Desarrollo de la cuenta en colaboración...

  • IT Service Manager

    hace 1 mes

    Madrid, España Manning Global A tiempo completo

    Our client, a leading global IT service provider, is recruiting an ** IT Service Manager ** to join their business in ** Spain ** **.** **Position Title**: **IT Service Manager** **Position Type**: - Employment or Contract**Start Date**: - ASAP**Location**: - Madrid, Spain**Contact**: - Bojan | +49 89 23 88 98 671**Profile**: We as a leading...

  • Finance Service Delivery Manager

    hace 3 semanas

    Madrid, España Wella A tiempo completo

    Finance Service Delivery Manager Function: Technology Location: Madrid, MD, ES Work Arrangement: Hybrid ABOUT THE WELLA COMPANY Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin...

  • Service Delivery Manager

    hace 4 días

    Madrid, España Cognizant Technology Solutions A tiempo completo

    **What makes Cognizant a unique place to work?** The combination of rapid growth and an innovative -national and international - environment! This is creating a lot of opportunities for **people like YOU** - people **with an ambitious spirit who want to make a difference in this world.** Cognizant's delivery model infused with a distinct culture of high...

  • Finance Service Delivery Manager

    hace 3 semanas

    Madrid, Madrid, España Wella A tiempo completo

    ABOUT THE WELLA COMPANY Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable...

  • Senior IT Governance and Delivery Manager HR IT

    hace 7 días

    Madrid, España DHL A tiempo completo

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Senior IT Governance and Delivery Manager HR IT (M/F/x) Customer: DHL Supply Chain Grade: RCS J/ I Contract Type: Full Time (Permanent) Location: Europe / UKI Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed...

  • Service Delivery Manager

    hace 1 mes

    Madrid, España Nexthink A tiempo completo

    Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response,...

  • Senior Service Delivery Manager

    hace 1 mes

    Madrid, Madrid, España Atos A tiempo completo

    We are looking for a Senior Service Delivery Manager in Madrid to lead the delivery of one of our key contracts within the Hybrid Cloud and Infrastructure business line. Interested? read on The Service Delivery Manager is the responsible for the successful execution of the project (in line with defined plans, budget and contractual obligations) coordinating...

  • Service Manager It

    hace 6 días

    Madrid, España Experience It Solutions A tiempo completo

    **Descripción**:En eXperience IT Solutions estamos en la búsqueda de un Service Manager IT altamente calificado y motivado para unirse a nuestro talentoso equipo en España. Si eres un profesional apasionado por la gestión de servicios de TI y posees experiência demostrada en liderazgo y gestión de equipos, ¡te animamos a formar parte de nuestro...

  • Service Manager It

    hace 1 mes

    Madrid, España eXperience IT Solutions A tiempo completo

    **Descripción**: En eXperience IT Solutions estamos en la búsqueda de un Service Manager IT altamente calificado y motivado para unirse a nuestro talentoso equipo en España. Si eres un profesional apasionado por la gestión de servicios de TI y posees experiência demostrada en liderazgo y gestión de equipos, ¡te animamos a formar parte de nuestro...

  • Responsable Gobierno IT/Service Delivery, Madrid

    hace 1 mes

    Madrid, Madrid, España Michael Page A tiempo completo

    Responsable Gobierno IT/Service Delivery en Madrid.Perfil buscado (Hombre/Mujer)El/la Service Delivery Manager se encargará del gobierno del servicio tecnológico en la entidad en las dimensiones de ejecución supervisión y excelencia. Así mismo se encargará de la gestión de los proveedores y de la supervisión de la operación y explotación de los...

  • EMEA Finance Service Delivery Manager

    hace 1 mes

    Madrid, Madrid, España Michael Page Spain A tiempo completo

    Important multinational Group is looking for an EMEA Finance Service Delivery Manager & Process Leader for their SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in a multinational environment managing and monitoring service levels delivered in the finance department. Experience working in a SSC or HQ will be a plus....

  • EMEA Finance Service Delivery Manager

    hace 1 mes

    Madrid, Madrid, España Michael Page A tiempo completo

    ¿Dónde vas a trabajar? Important multinational Group is looking for an EMEA Finance Service Delivery Manager & Process Leader for their SSC based in Madrid. The selected person will be responsible for guaranteeing that the service being provided by the Financial SSC to each of the group companies is adequate, meets the quality standards defined by the...

  • IT Application Service Manager

    hace 1 mes

    Madrid, España SGS A tiempo completo

    Company Description **We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.** **Job...

  • Delivery Manager

    hace 6 días

    Madrid, España Kelea A tiempo completo

    Descripción***Looking for an Delivery Manager**:¿Tienes experiência en proyectos de transformación organizativa con áreas de IT?¿Disfrutas acompañando a personas y organizaciones en una nueva forma de hacer las cosas?¿Es importante para ti no ser sólo un número más de un proyecto?Si es así, esta oferta puede resultarte muy interesante**Tu...

  • Responsable Gobierno IT/Service Delivery

    hace 1 mes

    Madrid, Madrid, España Page Group A tiempo completo

    Perfil buscado (Hombre/Mujer)El/la "Service Delivery Manager" se encargará del gobierno del servicio tecnológico en la entidad en las dimensiones de ejecución, supervisión y excelencia. Así mismo, se encargará de la gestión de los proveedores y de la supervisión de la operación y explotación de los sistemas, verificando el cumplimiento de los...