Senior IT Governance and Delivery Manager HR IT

hace 4 semanas

Madrid, España DHL A tiempo completo

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Senior IT Governance and Delivery Manager HR IT (M/F/x)
Customer: DHL Supply Chain
Grade: RCS J/ I
Contract Type: Full Time (Permanent)

Location: Europe / UKI

Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed team that works together to create a relevant, important difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changeswe're looking for you.

Within the global HR IT CoE, the Senior IT Governance and Delivery Manager is responsible for IT Service Delivery and Governance of the strategic IT solutions within the HR IT CoE. The role has crucial importance in the organization, being directly responsible for the quality of service and delivery of IT solutions providing valuable services to specific areas of the HR function. This role implies close collaboration with IT, and HR senior stakeholders to ensure overall workflows and services are optimally designed for delivery excellence. If this sounds like a team, you'd like to joinkeep reading.

The key responsibilities in this role include:

- Ensures the monitoring & management of the service levels expected and required of business-critical systems
- Owner of the Incident and Change escalation processes, ensuring high levels of performance in these processes, accurate reporting, and establishing service improvement activities when required
- As the owner of the escalation process, the Senior IT Governance and Delivery Manager will take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders, and post-incident review
- Ensure appropriate Service Level Agreements are in place to underpin the business OLAs for all Product Deployment and Bid Support processes
- Drive internal and third-party service review meetings
- Consistence to review technology changes to support the active business challenges
- Support commercial department reporting regularly relevant costs information
- Accountable for the adoption and compliance to Global configuration standards and guidelines in the Time and Attendance and Resource Scheduling domain
- Champion standardization best practices in Global and Regional initiatives coaching regional and country stakeholders
- Senior management Global & Country IT and HR Heads
- Direct and co-ordinates effective IT Service Review with IT vendors and internal stakeholders at the regional level

You won't find another job like the one you'll find with DHL Supply Chain. Now here's what we need from you;
- 2 years managing global, multi-cultural, geographically dispersed team
- 8+ years experience within IT or similar role
- 8+ years experience in Logistic Warehousing & Transportation industry
- Fluent in English verbal and written
- ITIL v3 certification (foundation)
- University bachelor's degree in a IT or business discipline or relevant education and work experience preferably in Forwarding /Logistic sector

What you'll need to do next?

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

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