Service Delivery Manager
hace 3 semanas
**What makes Cognizant a unique place to work?** The combination of rapid growth and an innovative -national and international
- environment This is creating a lot of opportunities for **people like YOU** - people **with an ambitious spirit who want to make a difference in this world.** Cognizant's delivery model infused with a distinct culture of high customer and employee happiness, translates into positive relationships and fruitful business.
**Be one of our change-makers and join the success story**:
**Service Delivery Manager**
Location: Spain / MADRID
**The** **Opportunity**:
Are you one of those Service manager who push yourself to the limit?
**Why choose us?**:
- **HIGH QUALITY PROJECTS.** You will take part in demanding projects focused mainly on digitalization or even start projects from scratch. Show us what you’re made of
- **REMOTE POSITION WITHIN SPAIN**. Flexibility, what else do we need? You’ll be able to work from the comfort of your home from any location within Spain.
- **LEARNING**. Your current knowledge is never enough, is it? You’ll have access to learning platforms that will train you to become an expert or even start learning one of those skills you know you’ve been wanting to study (Combine, Async-Awaityou name it).
- **TEAMWORK**. This team will always be there for you We know you’re tough and have a “no task too small” attitude, but you’ll always have a talented teammate to count on if you need to
- **INTERNATIONAL TEAM**. If you stand out among your peers because you’ve got great English communication skills, you’ll be able to put that to good use If it’s not your strongest suit, don’t worry Here’s where you can improve it by working alongside teams distributed all around the world.
- **CAREER PLAN**. It is a fact, here you’ll grow in every direction: vertically towards gaining more responsibilities and increasing in category, and horizontally towards learning new technologies and becoming an expert in your business.
Other benefits that you’ll find:
- Restaurant tickets for every working day
- Permanent contract: you are here to grow with us
- Flexible retribution for the Gympass and nursery tickets: take care of your health and your children
- Referral program: it’s time to bring your colleagues to an awesome team and get rewarded for it
- Salary and bonuses: it’s a matter of reaching an agreement. We’ll discuss it on our first call
**What will make you successful in this position?**:
- To set-up the AMS AD services Structure at Iris
- Define de SCAT (Service Catalogue) to be consider in the Service Request
- Ensure service delivered according to contractual service levels
- Organize and facilitate preparation of the Service Review Meetings with Service Recipient.
- Coordinate Volume forecasting and Charging Agreement Process.
- Facilitate regular update of Service Level Management documentation as per year plan.
- Manage and Measure the SLAs on monthly basis and provide continuous improvement plans.
- Negotiate Service Level Exceptions with Business.
- Manage estimations for Application Development
- Ability to handle a CORE-FLEX team
**What will be your mission?**
- Good communication and negotiation skills.
- Presentation skills
- Team player
- Proactive and independent worker with can do attitude. Proven track record and technical skills
- Proven track record in conducting service improvement programs i.e. to increase quality, effectiveness of changes, and time to market and reduce problems or incidents;
- Knowledge of ITSM processes (Incident, Problem, Change, Configuration)
- IT Risk management
- Project management skills and experience
- Structured planning and strong analytical skills; strong coordination skills
- Service Management - service definition, service level definition, reporting and analysis
- Analytical Skills, especially data analytics
- Focus on details and delivery within agreed timelines is critical
- Experience with Agile way of working
- Excellent oral and written Spanish skills
- MS PowerPoint, and Excel - advanced use
Very good working knowledge in Service Now Tool
Knowledge in ITIL processes
Insurance Domain experience with Customer Service Departments
To sum up
***:
**About Cognizant**:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. We are an equal opportunity employer and value diversity at our company.
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Job Posting **:Jun 22 2023
**About Cognizant
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