Service Delivery Manager

hace 3 semanas

Madrid, España Nexthink A tiempo completo

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

**Job Description**:
You will be a key contributor to realizing our mission: to provide the most efficient, appreciated, and trusted digital workplace monitoring solutions to millions of corporate workers. Your job will cover the following main aspects:

- Based on your personal experience and customer feedback you elaborate user stories, assess value, develop business cases and prioritize them to ensure the Product is creating maximum value in alignment with our product strategy.
- Investigate and research how new areas and existing areas of IT, such as cloud services, endpoint management, or thin client technologies can be described and monitored from an employee-centric Digital Experience perspective.
- Advise the R&D teams with your workplace-specific knowledge during the development of our self-help and self-healing workplace solutions.
- Participate in our Agile way of working, including the scrum meetings, grooming, sprint planning, stand-ups, retrospectives, and demos.
- Collaborate with and advise our Solutions Consulting and Customer Success teams during customer engagements.
- Help us define and implement proactive remediations that teams can take to resolve common problems across their IT landscape so empowering the service desk to be proactive and not reactive in their approach.

**Qualifications**:
You are extremely passionate about solving challenging, real-life problems. You are a Digital Workplace / End User Computing expert with a strong commitment to delivering the best digital experience to end-users.
- 5+ years as IT Service Delivery Manager or other IT senior Operations based role, preferably in L1, L2 or workstation IT Service Delivery manager.
- Led many service improvements projects to increase employee quality of service and reduce IT costs.
- Understanding of the Windows and Mac operating system and related technology stack.
- Full technical understanding of Networking and related principles and standards such as IP networking, Wireless Protocols, Proxy Server concepts and both Local and Wide Area Networking systems.
- Outstanding communication and teamwork skills, and social awareness.
- Ability to drive complex projects with mínimal oversight, delivering results incrementally and pragmatically.
- Demonstrated ability to collect user feedback and understand customer pain points.
- Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.
- Professional-level English, spoken and written and direct experience designing, creating and reviewing technical documentation both architecture, operational and self help guides for IT Departments and end users.

**#LI-Hybrid**

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

  • Service Delivery Manager

    hace 4 semanas

    Madrid, España FNZ A tiempo completo

    Reporting to the Head of Service Delivery, the Service Delivery Manager has primary responsibility for providing senior client management support, incorporating service delivery oversight and commercial management. The Service Delivery Manager will be accountable for setting the priorities in order to achieve commercial outcomes, both internally and...

  • Service Delivery Manager It

    hace 4 semanas

    Madrid, España Grupo NS A tiempo completo

    **Volver a la página principal** **Service Delivery Manager IT** Madrid - Publicada el 21 de febrero de 2023 Descripción Incorporamos a plantilla un Service Delivery Manager IT familiarizado con soluciones Cloud Funciones principales: Responsable de la calidad de la entrega de los servicios. Responsable de los resultados económicos del...

  • IT Service Delivery Manager

    hace 4 semanas

    Madrid, España DHL A tiempo completo

    **IT SERVICE DELIVERY MANAGER** **Job Purpose**: The IT Service Delivery Manager (IT SDM) is responsible for the management of the front-line team to ensure the delivery and support of IT services to a geographically assigned set of sites. **Main Responsibilities**: - Team Management to ensure proper change management communication is in place and manage...

  • Service Delivery Manager It, Madrid

    hace 4 semanas

    Madrid, España Grupo NS A tiempo completo

    Service Delivery Manager IT en Madrid. Incorporamos a plantilla un Service Delivery Manager IT familiarizado con soluciones Cloud Funciones principales Responsable de la calidad de la entrega de los servicios. Responsable de los resultados económicos del contrato. Responsable de la satisfacción del cliente. Desarrollo de la cuenta en colaboración con...

  • Senior Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Atos A tiempo completo

    We are looking for a Senior Service Delivery Manager in Madrid to lead the delivery of one of our key contracts within the Hybrid Cloud and Infrastructure business line. Interested? read on The Service Delivery Manager is the responsible for the successful execution of the project (in line with defined plans, budget and contractual obligations) coordinating...

  • Senior Service Delivery Manager

    hace 4 semanas

    Madrid, España Atos A tiempo completo

    We are looking for a Senior Service Delivery Manager in Madrid to lead the delivery of one of our key contracts within the Hybrid Cloud and Infrastructure business line. Interested? read on!   The Service Delivery Manager is the responsible for the successful execution of the project (in line with defined plans, budget and contractual obligations)...

  • Service Delivery Manager

    hace 6 días

    Madrid, España IAG GBS A tiempo completo

    Full-time - Contract Type: Permanent - Directorate: IAG Tech **Company Description**: We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive...

  • Service Delivery Manager Ams

    hace 4 semanas

    Madrid, España VISEO - Spain A tiempo completo

    Esta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área...

  • Finance Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Wella A tiempo completo

    ABOUT THE WELLA COMPANY Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable...

  • Senior Service Delivery Manager for Endpoints

    hace 7 días

    Madrid, España Swiss RE A tiempo completo

    You could be a part of the Digital Workplace team in Group Technology Services (GTS) working in a dynamic and agile environment where motivated and self-driven people thrive. Your challenge would be to manage all Digital Workplace service delivery and integration processes in the Endpoints area. You would be responsible to provide the best Digital Workplace...

  • IT Service Delivery Manager

    hace 4 semanas

    Madrid, España Quistor A tiempo completo

    Become part of Quistor and experience an open, international work atmosphere in which you will feel at home from day one. We believe our company’s strength relies on the commitment and responsibility each Quistorian contributes. As we are growing fast, we are looking for dedicated Service Delivery Managers in Spain, (based in Madrid or Malaga), to be...

  • Service Delivery Manager AMS

    hace 4 semanas

    Madrid, España VISEO A tiempo completo

    Esta es una excelente oportunidad para personas con experiencia como Service Delivery Manager   que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiencia como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área...

  • EMEA Finance Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Michael Page Spain A tiempo completo

    Important multinational Group is looking for an EMEA Finance Service Delivery Manager & Process Leader for their SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in a multinational environment managing and monitoring service levels delivered in the finance department. Experience working in a SSC or HQ will be a plus....

  • Service Delivery Manager. Madrid

    hace 4 semanas

    Madrid, España Second Window A tiempo completo

    Te ofrecemos crecer con nosotros en nuestra unidad tecnológica Clod & Devops como Service Delivery Manager en una posición estable y de larga duración para entidad bancaria ubicada en Madrid ¿Qué necesitamos?.Perfil que conozca el mundo de la Producción y la Infraestructura para realizar la labor de focal point con los dominios y proyectos para estos...

  • EMEA Finance Service Delivery Manager

    hace 1 mes

    Madrid, Madrid, España Michael Page Spain A tiempo completo

    Important multinational Group is looking for an EMEA Finance Service Delivery Manager & Process Leader for their SSC based in Madrid. The ideal candidate will have minimum 3-5 years of experience in a multinational environment managing and monitoring service levels delivered in the finance department. Experience working in a SSC or HQ will be a plus....

  • EMEA Finance Service Delivery Manager

    hace 3 semanas

    Madrid, Madrid, España Michael Page A tiempo completo

    ¿Dónde vas a trabajar? Important multinational Group is looking for an EMEA Finance Service Delivery Manager & Process Leader for their SSC based in Madrid. The selected person will be responsible for guaranteeing that the service being provided by the Financial SSC to each of the group companies is adequate, meets the quality standards defined by the...

  • Delivery Transformation Interim Manager

    hace 4 semanas

    Madrid, España Global Manager Spain SL A tiempo completo

    **Descripción del proyecto**: Nuestro cliente es una consultora tecnológica multinacional, con casi 4.000 empleados, la mitad de ellos en España, con varios años de crecimiento sostenido. Una de sus áreas más criticas es la de delivery (desarrollo) de software, cuyo objetivo para este año es comenzar un proyecto de transformación de su modelo...

  • global service delivery manager

    hace 2 semanas

    Madrid, Madrid, España LHH A tiempo completo

    Gestión de la operación de los servicios. Interlocución con Project Manager (PM) y Service Delivery Manager (SDM) para transición a servicios y mejora continua Coordinación de los equipos/tareas que participan en el/los servicio(s). Coordinar la correcta implantación y operación de los servicios proporcionados a cliente. Seguimiento de la estrategia...

  • IT Service Manager

    hace 4 semanas

    Madrid, España Manning Global A tiempo completo

    Our client, a leading global ICT service provider, is recruiting for an ** IT ** ** Service Manager ** to join their business in *** **Spain ** **.** **Position Title**: **IT Service Manager** **Position Type**: - Permanent**Start Date**: - ASAP**Location**: - Madrid, Spain**Contact**: - Tamara Rajic | +49 (0) 89 23 88 98 74**Position Overview**: - As...

  • Finance Platform Delivery Manager

    hace 4 días

    Madrid, España ConexusDX A tiempo completo

    **Job description**: **Finance Platform Delivery Manager** - ** Are you an experienced SAP FI Project Manager ready for the next step in your career?**: - ** Would you like to join a growing team in a household name in the cosmetic goods industry?** This role is perfect for an experienced FICO consultant or project manager looking to leverage their...