Customer Support Engineer
hace 2 meses
**We are looking for you**
Prevention is better than cure and this is the driving force behind this profile. And when errors do happen, we got things under control because that is who we are. Are you our safe guardian, doing all this with a smile on your face as we keep our clients seamlessly integrated?
If this sounds like you, we would love to meet you.
**What is Rojo all about?**
Rojo specializes in **systems integration, API management, and data analytics. **We are partners with industry leaders such as **SAP, SnapLogic, and Splunk**. In addition to consultancy services, we build innovative software to enrich our partner platforms and offer managed services that support the entire enterprise integration lifecycle.
**About the team and your role**:
The Rojo Managed Services team brings our customers extra capacity and **peace of mind** with real-time monitoring, error reporting, troubleshooting and active performance improvements. It is our job to make sure our customers **get integrated and stay integrated**. On a daily basis we try to avoid incidents from happening, and when they occur, we try to provide a** sustainable solution** as soon as possible. **Every day there is another puzzle to solve**. Do you want to join our team of puzzlers and help us solve the next challenge?
**What do you need to succeed**
- ** 3+ years experienc**e** within an IT organization
- Knowledge of **any integration platform** (like SAP PI, SAP PO, CPI, SnapLogic, Dell Boomi, Apache Camel, etc.)
- ** Passionate about technology** and/or programming
- ** Professional English** and ideally one other European language
- A strong **customer service focused personality**:
- Capable to work in a **diverse, global team** that runs 24/7
- Familiarity with** basic integration concepts **(e.g. APIs, Service Oriented Architecture, ESB)
- ** Basic Programming experience**:
- Working experience with **JIRA** **service desk** or similar solutions
- Comfortable with **rotational/flexible/weekend shifts and hybrid **work environment from our Pune, India office.
**Additional Desired skills**
- A bachelor’s degree in **computer science, Software Engineering**, or equivalent
- ** Analytical skills **to identify patterns and improvement opportunities.
- A** Continuous Improvement mindset**:
- Ability to work according to procedures and **best practices**:
- Able to work with a **high degree of autonomy**
**What do we offer?**
The chance to gain **work experience** in a dynamic and inspiring environment and launch your career
Plenty growth opportunities while working in a **high energy and fun **environment
The opportunity to work on **innovative projects** with colleagues who are genuinely proud of their contribution
**Training and mentoring** to support your professional development with a **yearly education budget**
**International atmosphere** with Multicultural environments (+- 20 nationalities)
**A global, inclusive and diverse** working climate within a world conscious organization.
Plus, other exciting **benefits specific** to each region.
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