Customer Success Manager
hace 3 semanas
Bienvenido a **Eturnity AG**, líder en innovación en el sector de las energías renovables Nuestro compromiso con el desarrollo de soluciones de software avanzadas en los mercados de energía solar y calefacción nos impulsa a participar activamente en la configuración del futuro del sector energético. En Eturnity, valoramos el espíritu de equipo, la creatividad y la pasión de cada individuo para crear soluciones energéticas sostenibles y eficientes para el mañana.
Trabajar en Eturnity significa que eres parte de la transición energética
**Tus tareas como Customer Success Manager & Customer Support (M/F/d)**:
- **On-Boarding**: Configuración y puesta en marcha de nuevos clientes en nuestra plataforma, asegurando que los nuevos clientes tengan un inicio lo más sencillo posible con la solución de Eturnity y alcancen rápidamente sus objetivos.
- **Cercanía al cliente**: Primera persona de contacto para los clientes en cuestiones relacionadas con el producto a través de diversos canales de comunicación (soporte de nível 1).
- **Garantía de éxito**: Mantenerte en contacto regular con nuestros clientes y apoyarlos de manera flexible en sus preguntas y desafíos. Tu objetivo es tener clientes satisfechos que crezcan junto con la solución de Eturnity y que quieran explorar nuevos campos comerciales (posventa).
- **Búsqueda de soluciones**: Procesar las consultas de los clientes de forma independiente y prepararlas para su posterior procesamiento por parte del soporte de nível 2 o 3.
- **Comunicación**:Creación de información para productos y clientes y apoyo en la formación sobre productos y aplicaciones.
- **Experiência**:Mantenimiento y actualización regular de bases de datos que sirven como base para el producto.
- **Responsabilidad**: Asunción del liderazgo del proyecto en proyectos de personalización y desarrollo complejos para nuestros clientes.
- **Intermediación**:En la interfaz entre clientes, gestión de productos y desarrollo.
- **Generación de ideas**:A partir de tus experiências y los comentarios de tus clientes, surgen nuevas características inteligentes.
**Lo que puedes esperar de nosotros**:
- **Estructura horizontal**:Tus ideas cuentan - procesos de toma de decisiones rápidos, mucho espacio para aportes
- **Pasión**:Sé parte de un equipo internacional e innovador en una empresa de rápido crecimiento
- **Desarrollo**:Te apoyamos en tu camino para alcanzar juntos tus objetivos profesionales
- **Seguridad**:Contrato de trabajo indefinido
- **Flexibilidad**:Organiza tu tiempo de trabajo de manera flexible según tus necesidades
- **Libertad**: Trabaja desde tu home-office y hasta 2 meses al año en una ubicación de tu elección dentro de Europa
- **Diversión**: 2-3 días de equipo al año en nuestra oficina en Suiza (St. Gallen)
- **Propósito**: Tienes la oportunidad de contribuir con tu trabajo a la aceleración de la transición energética
**Lo que esperamos de ti**:
- Estudios relacionados con economía, administración de empresas, comercio o similar
- Experiência en customer success / customer support o un área similar
- Afinidad con la IT y experiência inicial en la digitalización y automatización de Customer Journeys
- Conocimientos técnicos en planificación o ventas de bombas de calor / calefacción o sistemas fotovoltaicos son una ventaja
- Excelentes habilidades de comunicación y disfrute en el trato con las personas
- Experiência en trabajo autónomo, priorización de tareas y rápida comprensión
- Dominio del español e italiano en negociaciones, y buen nível de inglés. Conocimientos de francés o alemán serían un plus
**¿Quieres ser parte de nuestro equipo?**
**Solicita la vacante ahora a través de nuestra página de carreras con tu CV en inglés
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