Customer Support Assistant

hace 2 semanas


En remoto, España Remotivate LLC A tiempo completo

Hello, Customer Support Assistants

My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them have a larger impact on their clients and the world around them.

We are looking to hire a motivated, experienced Customer Support Operations Specialist who has the confidence to work in a dynamic environment. We need someone who can focus on working to support our customers from messages, and requests, to follow-ups and collecting payments. This individual would not only follow our processes but strive to improve them regularly. If you are a confident and dependable CS Assistant who loves communicating with customers and team members, this might be your role

This is a full-time remote position.
**Salary**: 1800-2300 USD/month.

**Requirements**:

- Exceptional communication and interpersonal skills, with the ability to engage and manage clients effectively
- Has proven 2+ years of Customer Support/Client facing role experience
- Experience with process/SOP improvement
- Has at least 1+ year experience in the consulting industry (preferred)
- Has at least 1+ year experience with Community management
- Has experience using GHL software or similar software
- Has experience with budget and event management
- Has experience managing contracts and billing
- Has experience managing customer payments and solutions
- Excellent project management skills and the ability to multitask
- Has experience using task management and project management tools (ClickUp, Google Apps)
- Available to promptly address client messages as needed (GMT/CET)

**Your responsibilities will include (but are not limited to)**:

- Taking notes of action items and translating them to ClickUp during targeted interactions
- Submitting Tech support tickets if any tech issues are discovered.
- A daily sweep of MyScaleSystems to see if anything is out of the ordinary
- Proactively reaching out to members that are not engaging in community

**Benefits**:

- Completely remote
- Potential to grow and build a customer support team that you will lead
- Consistent support from team members. We pride ourselves on working WITH each other.

This Position Is Perfect For You If
You are customer service oriented.
Known for your exceptional communication skills, you listen attentively to customer needs, providing thoughtful and efficient solutions. With a natural inclination to go above and beyond, they are dedicated to ensuring customer satisfaction and building lasting relationships.

You are Detail-Oriented.
You have sharp attention to detail and can spot inefficiencies in your data and strategies and find creative solutions based on your analysis.

You're Motivated and Adaptable.
We're looking for someone who gets the job done and delivers on time. You are self-directed, and self-motivated, and don’t need someone to look over your shoulder or hold your hand. You are also able to work under pressure with decisiveness and limited oversight.

You’re Highly Organized.
You are organized enough to make sure that you’re on top of your own goals and responsibilities. You bring your whole personality to work and are willing to engage on a personal level. You put your whole heart into your work and uplift those around you.

**What we do**:
Please check us out to get an understanding of a few of the exciting brands you’ll be involved with:
Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon
Noor



  • En remoto, España Remotivate LLC A tiempo completo

    Hello, Operations and Client Success Assistants! My name is Noor and I am the COO at Impact School - we work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension...


  • En remoto, España Foundever España A tiempo completo

    We are looking for a Technical Customer Support Representative Renewable Energy to provide high-level customer support for our client, who is a leading global specialist in systems and solutions for photovoltaic technology and renewable energy. Tasks In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a...

  • Brand Assistant

    hace 4 semanas


    En remoto, España Barkyn A tiempo completo

    **Barkyn delivers health and happiness to pet families around the world.** We are an ambitious, forward thinking startup on a big mission! We’re not only changing the pet market, we’re also reshaping the way the ecommerce experience should feel - human, personalized, seamless & beautiful. We are backed by international investors and considered one of...

  • Customer Support

    hace 4 semanas


    En remoto, España CPM A tiempo completo

    **Description**: **Our Client** **We Care**:Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. **We´re Curious**: Proactive approach to problem-solving and a “can do” attitude. We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while...

  • Customer Support Engineer

    hace 4 semanas


    En remoto, España Rojo Consultancy A tiempo completo

    **We are looking for you** Prevention is better than cure and this is the driving force behind this profile. And when errors do happen, we got things under control because that is who we are. Are you our safe guardian, doing all this with a smile on your face as we keep our clients seamlessly integrated? If this sounds like you, we would love to meet...


  • En remoto, España iMinTech A tiempo completo

    **Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. A natural team player - we believe in supporting and developing our people, Tech savvy - you'll be working a lot with consumers with problems relating to mobile...

  • Cloud Support Engineer

    hace 4 semanas


    En remoto, España Seqera A tiempo completo

    **Seqera exists to make complex scientific data analysis accessible at any scale. Empowering scientists with modern software engineering for data analysis** We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago...


  • En remoto, España IQVIA A tiempo completo

    **Join us on our exciting journey!**: We are looking for a Technical Support Analyst Italian speaker, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further...


  • En remoto, España IQVIA A tiempo completo

    **Join us on our exciting journey!**: We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    We are looking for Technical Support for Telematic software and hardware. Required skills - Fluent in Norwegian - Working proficiency in English - Excellent communication skills - Proficient computer user (MS Office, Adobe, Data Bases and CRM) - Ability to troubleshoot and find the solution independently **Benefits**: - Excellent benefits package -...

  • Support Engineer

    hace 2 días


    En remoto, España Grafana Labs A tiempo completo

    Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a leading observability company in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join the team. As a Support Engineer, you'll be a member of the fast-growing Customer...


  • En remoto, España Solera A tiempo completo

    **Technical Support Representative, Vilnius.** **Who We Are** Solerais a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle...

  • Customer Success

    hace 4 semanas


    En remoto, España Matific A tiempo completo

    **ABOUT MATIFIC** Matific is a leading global education technology provider, delivering an adaptive online learning platform for primary school mathematics. With our product being utilised by millions of students, teachers and parents in 100+ countries we are helping educate the youth and bring equality to education. With over $50M USD invested and a global...

  • Support Engineer, Emea

    hace 7 días


    En remoto, España Grafana Labs A tiempo completo

    Are you looking for the next step in your career? Enjoy a challenge? Love to innovate? This is an exciting opportunity to join a leading observability company in a high-growth phase. We’re looking for an experienced, versatile, and highly motivated Support Engineer to join the team. As a Support Engineer, you'll be a member of the fast-growing Customer...


  • En remoto, España Aveva A tiempo completo

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...

  • Customer Success Manager

    hace 4 semanas


    En remoto, España Crisalix LABS, SLU A tiempo completo

    **About the role**: We are looking for a Customer Success Manager for LATAM from Mexico City (Working LATAM office Hours) and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you...

  • Customer Success Manager

    hace 4 semanas


    En remoto, España Crisalix LABS, SLU A tiempo completo

    Have 5+ years of experience Tech support or/and Sales within a B2B SaaS or SW company. - Are tech savvy with a strong desire to build and support relationships and expand product use within a customer environment. - Fluent/Native in Spoken and written Spanish ,Plus have a good level of English (B1+). - Possess excellent judgement with consultative, problem...

  • Customer Success Manager

    hace 4 semanas


    En remoto, España Crisalix LABS, SLU A tiempo completo

    **About the role**: We are looking for a Customer Success Manager for Brazil and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you helping our clients to use and navigate our...

  • Fundraising Assistant

    hace 5 días


    En remoto, España Samaritans A tiempo completo

    **Fundraising Assistant**: At Samaritans, our fundraising team plays a crucial role in generating the long-term sustainable income that enables us to deliver life-saving services. Over the past five years, our fundraising program has experienced remarkable growth, and we are seeking a passionate Fundraising Assistant to join our growing team and support the...