Technical Support Engineer

hace 1 mes


En remoto, España Aveva A tiempo completo

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

Technical Support Engineer

This position encompasses the support of Aveva products formally known as Wonderware. You will be responsible for resolving complex issues related to product and product configurations. In addition to possessing a high level of technical proficiency in the technologies cited below, you will interact directly with customers in a professional manner and will also have the chance to expand your knowledge as the role progresses through working with other experienced Support Engineers and Lead team members.

**Responsibilities**:
- Document activities and findings in a case tracking tool- Technical troubleshooting, analysis, and diagnosis of product issues-
- Technical troubleshooting, analysis, and diagnosis of custom integration issues- Ensure case updates and resolution timeframes are in line with service-level agreement- Delivery of product issue work-arounds or fixes- Replication of customer issues- Development of technical documentations.- Attend regular team meetings providing updates on high priority issues but also assist colleagues with their issues.- On occasion the position will require travel for training, delivery of onsite services, or to present at customer events.

Skills and Qualifications- Experience with Microsoft Windows Operating Systems;- Experience in Current versions of Wonderware InTouch and System Platform;- A sound understanding of HMI / SCADA solution architectures and industrial automation;- Domain experience in the implementation and use of process control utilized in the Food & Beverage, Consumer Packaged Goods (CPG), Metals, or Discrete industry manufacturing space;- Experience as a Technical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing;- Bachelors degree in a respective Computer Science or Engineering field;- Excellent communication skills, written and verbal in English. Other languages will be considered a Plus- Collaboration mindset and ability to work in a virtual team environment towards a common goal.- Experience with Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL) is desirable- Experience with Microsoft SQL Server database administration will be a plus- Experience with Microsoft Visual Studio, including VB.Net and/or C# is also desirable.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.



  • En remoto, España iMinTech A tiempo completo

    **Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...


  • En remoto, España iMinTech A tiempo completo

    **Main Duties And Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • En remoto, España WatchGuard Technologies, Inc. A tiempo completo

    **WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.** Position Overview: The Technical Support Triage Representatives (TSTR) is...


  • En remoto, España LSP Renewables A tiempo completo

    Sector: Solar Types: Perm Location: Spain Region: Remote Country: Spain Salary/Rate: Competitive LSP Renewables have partnered with a tier 1 module manufacturer in the international Solar PV industry to recruit a French speaking Technical Service Engineer, to be based remotely in UK, Spain, or Germany. Our client are one of the most successful tier 1...


  • En remoto, España WatchGuard Technologies, Inc. A tiempo completo

    **WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.** **Position Overview**: The Technical Support Triage Representatives (TSTR) is...


  • En remoto, España Helm Operations Software inc A tiempo completo

    **Get to know us!** We’re a small start-up turned global leader in the marine software space, now serving many of the world’s largest maritime companies worldwide. Our team believes in a culture of delivery, focused on creating success for our customers and employees, and we’re always looking for talented people who want to make an impact and have...


  • En remoto, España Hamilton Company A tiempo completo

    Company / Business Unit: Hamilton Iberia SLU / Robotics - more information **Responsibilities**: In this challenging position you will work on our customized projects related to integrated liquid handling systems. You will install, upgrade and maintain the complete instruments portfolio of Hamilton Robotics (liquid handlers, plate handlers, decapper, 2D...


  • En remoto, España IQVIA A tiempo completo

    **Join us on our exciting journey!**: We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    We are looking for Technical Support for Telematic software and hardware. Required skills - Fluent in German (level C2) - Working proficiency in English - Excellent communication skills - Proficient computer user (MS Office, Adobe, Data Bases, and CRM) - Ability to troubleshoot and find the solution independently **Nice to haves**: - Understand what is a...

  • Technical Support

    hace 1 mes


    En remoto, España Open sistemas A tiempo completo

    Empresa internacional - Reto profesional - Plan de carrera - Cobrar parte del salario en Bitcoins - Publicado: marzo 26, 2024 Si te emociona resolver problemas complejos y trabajar en un entorno dinámico, únete a nuestro equipo como Soporte Técnico - Salario - 30-35K- Ubicación - 100% Remoto- Vacaciones - 23 + 2 días- Duración - indefinido- Horario -...


  • En remoto, España Blu Selection A tiempo completo

    You have a big interest in IT and technical support? You have a native level of German fluent level of English? You want to be part of a dynamic international team? Then we have a perfect match for you as 2nd Level Technical Support. What's in it for you? - Salary based on level of experience + additional benefits (private health insurance, meal vouchers,...


  • En remoto, España Otovo A tiempo completo

    About the job **_ Are you curious about green technology and have a desire to work in a growing company? Otovo is now looking for a technical manager for our operations center in Madrid!_** **About Otovo**: Otovo is a pan-European platform for solar cell and battery installations for private homes. We are leading Europe into a clean and electrified future,...

  • Sales Engineer

    hace 2 días


    En remoto, España ISC A tiempo completo

    **Job Overview**: The Sales Engineer will be responsible for providing technical expertise to support the sales process of our cybersecurity solutions. **Key responsibilities**: - Work closely with the sales team to identify customer needs and provide technical solutions to meet those needs. - Conduct product demonstrations and technical demonstrations to...


  • En remoto, España QuickMail A tiempo completo

    **Highlights** - Join a meritocracy, no politics needed (nor welcomed) - Work remotely, and join us for our yearly team retreat In Thailand - We practice open-book management (understand how the business works and why what you work on really matters for our clients) - We focus on learning and personal growth ($100/mo budget for...

  • Presales Engineer

    hace 1 mes


    En remoto, España MainStreaming A tiempo completo

    MainStreaming® is an intelligent media delivery company that empowers enterprises, media and gaming companies to ensure the best Quality of Experience to their audience, through its revolutionary AI-powered technology. It optimizes the viewing experience with its Intelligent Media Deliver Platform (iMDP), the first platform designed to guarantee full...


  • En remoto, España Open Systems International A tiempo completo

    Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide. The...


  • En remoto, España Omega CRM A tiempo completo

    **Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead.**: MAIN TASKS: - Provide support to the sales and functional team in assigned...

  • Pre-sales Engineer

    hace 4 días


    En remoto, España Sentrium A tiempo completo

    **Job Summary**: **Key Responsibilities**: - Work closely with sales teams to understand customer requirements and provide sales support. - Generate technical sales proposals by understanding customer’s network, infrastructure, and business needs. - Perform detailed technical presentations and demonstrations for customers, partners, and prospects. -...


  • En remoto, España Abenefit2u A tiempo completo

    Are you a technically proficient pension’s professional keen to either work for an in-house pension department or if you already are, work for a larger one in a more senior role with more scope and variety in your role? If yes your new role as a Senior Technical Consultant offers all this and more. Across the whole pension's team, our client has incredibly...

  • Dutch Technical Support

    hace 4 semanas


    En remoto, España Recruit4Work S.L. A tiempo completo

    Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious, international company. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots....