German Technical Support

hace 5 meses


En remoto, España Recruit4Work S.L. A tiempo completo

We are looking for Technical Support for Telematic software and hardware.

Required skills
- Fluent in German (level C2)
- Working proficiency in English
- Excellent communication skills
- Proficient computer user (MS Office, Adobe, Data Bases, and CRM)
- Ability to troubleshoot and find the solution independently

**Nice to haves**:

- Understand what is a sim card, an SD card, and a server and what is their purpose
- Understand mobile networks and an internet connection, Wi-Fi, and Bluetooth connectivity
- Usage of MS Office

**Day to day**:

- Account Registration through the portal
- Multi-Media Interface usage guidance, and troubleshooting
- The vehicle does not connect to the back end
- Remote Services Issues via the App (lock/unlock - climatization - charging schedule etc.)
- PIN issue - Reset PIN - locked account - Main and Secondary Users
- Infotainment Services - Navigation - Preferred Destinations - Traffic Information
- License Information - Expiry - Services included - Renewal Procedure
- Map Updates
- Charging Stations - Home Charging - Charging Issues

**Benefits**:

- Excellent benefits package
- Multilingual and excellent work environment to provide customer service
- Extensive training
- Adaptation to Greek Culture and Greek language Courses,
- Internal employee incentives
- Excellent relocation package with a great support system for non-local hires
- Extra Private Health insurance
- Enjoy life in Greece, there are loads of social & sports events

Location

Remote, must be based in Greece


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