Helpdesk Technical Support

hace 6 meses


En remoto, España IQVIA A tiempo completo

We are recruiting a **Technical System Support Analyst French Speake**r to join us at our Madrid Center of Excellence office.

The Technical System Support Analyst will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a **multicultural, dynamic and committed fun team** this could be the role for you.

**Skills & other requirements**:

- Applicant should have at least with 2 years of call center experience.
- Level Helpdesk / Technical Support account is required
- Amenable in shifting schedule
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Native french good english level
- Had a good stint in the from previous organizations.
- Ability to work with other team members.
- Applicant should have a Helpdesk / Technical Support background
- High average typing skills = 50 words per minute
- Ability to work with a high level of accuracy and very keen to details.

**Qualifications**:

- BSc degree in computer science or related fields
- Process and support knowledge from 1st line to 2nd line
- At least with 2 years of call center experience.
- Helpdesk / Technical Support background is required.
- Amenable in shifting schedules
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency.
- Had a good stint in the from previous organizations - not a call center hopper.
- Ability to work with other team members.
- Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.).
- Someone who has strong logic formulation or thought process.
- Thinking out loud.
- High average typing skills = 50 words per minute
- Has good critical thinking.
- Ability to work with a high level of accuracy and very keen to details.

**We invite you to join IQVIA**
- IQVIA recognized by Great Place to Work as the second best company to work for in Spain (March 2018)
- FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.
- Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
- IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA is an **equal opportunity employer**. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“



  • En remoto, España IQVIA A tiempo completo

    **Join us on our exciting journey!**: We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes...


  • En remoto, España WatchGuard Technologies, Inc. A tiempo completo

    **WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.** Position Overview: The Technical Support Triage Representatives (TSTR) is...


  • En remoto, España WatchGuard Technologies, Inc. A tiempo completo

    **WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.** **Position Overview**: The Technical Support Triage Representatives (TSTR) is...

  • Technical Ops Support

    hace 7 meses


    En remoto, España Binance A tiempo completo

    **Responsibilities**: - This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, Forum, Telegram group and Discord. - Hands on technical support. Analyst issue and provide solutions and suggestions. - Deliver a stellar customer experience(i.e. SLA). - Understand customer needs and how to meet unique...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. A natural team player - we believe in supporting and developing our people, Tech savvy - you'll be working a lot with consumers with problems relating to mobile...


  • En remoto, España iMinTech A tiempo completo

    **Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...


  • En remoto, España iMinTech A tiempo completo

    **Main Duties And Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...


  • En remoto, España IQVIA A tiempo completo

    **Join us on our exciting journey!**: We are looking for a Technical Support Analyst, this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes...

  • IT Technical Support

    hace 7 meses


    En remoto, España Blu Selection A tiempo completo

    Heb jij een positieve instelling met een doorzetter mentaliteit? Wil je meer weten over klanttevredenheid in IT? Wil je deel uitmaken van een wereldwijd bloeiend IT-bedrijf? Mooi, dan is dit misschien wel jouw volgende uitdaging! Taken Jouw verantwoordelijkheden en impact als IT Technical Support Agent zijn: - Het oplossen van alle IT-gerelateerde...

  • Helpdesk Technician

    hace 6 meses


    En remoto, España IQVIA A tiempo completo

    **Join us on our exciting journey!**: We are looking for a Technical Support Analyst German/English speaker. This role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns....


  • En remoto, España Recruit4Work S.L. A tiempo completo

    We are looking for Technical Support for Telematic software and hardware. Required skills - Fluent in Norwegian - Working proficiency in English - Excellent communication skills - Proficient computer user (MS Office, Adobe, Data Bases and CRM) - Ability to troubleshoot and find the solution independently **Benefits**: - Excellent benefits package -...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    We are looking for Technical Support for Telematic software and hardware. Required skills - Fluent in Dutch - Working proficiency in English - Excellent communication skills - Proficient computer user (MS Office, Adobe, Data Bases and CRM) - Ability to troubleshoot and find the solution independently **Benefits**: - Excellent benefits package -...


  • En remoto, España Helm Operations Software inc A tiempo completo

    **Get to know us!** We’re a small start-up turned global leader in the marine software space, now serving many of the world’s largest maritime companies worldwide. Our team believes in a culture of delivery, focused on creating success for our customers and employees, and we’re always looking for talented people who want to make an impact and have...


  • En remoto, España IQVIA A tiempo completo

    Location: Lisbon, Portugal Role: As Tech/Services Support Analyst, your role would typically involve providing technical support and assistance to end-users, customers, or internal teams within the organization. The role will involve troubleshooting software or hardware issues, assisting with system configurations, managing user accounts, and resolving...


  • En remoto, España Blu Selection A tiempo completo

    Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket! Tasks Your responsibilities and impact as B2B Technical Support Agent will be: - Resolving any IT-related issues of your...


  • En remoto, España Red Hat Software A tiempo completo

    About the job: At Red Hat, customer support includes far more than just break-fix solutions. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us. In this role, you will provide a premium-level support to enterprise customers from around the world who rely on highly available systems. You’ll...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    We are looking for Technical Support for Telematic software and hardware. Required skills - Fluent in Norwegian (level C2) - Working proficiency in English - Excellent communication skills - Proficient computer user (MS Office, Adobe, Data Bases, and CRM) - Ability to troubleshoot and find the solution independently **Nice to haves**: - Understand what is...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    We are looking for Technical Support for Telematic software and hardware. Required skills - Fluent in Danish (level C2) - Working proficiency in English - Excellent communication skills - Proficient computer user (MS Office, Adobe, Data Bases, and CRM) - Ability to troubleshoot and find the solution independently **Nice to haves**: - Understand what is a...


  • En remoto, España Recruit4Work S.L. A tiempo completo

    We are looking for Technical Support for Telematic software and hardware. Required skills - Fluent in German (level C2) - Working proficiency in English - Excellent communication skills - Proficient computer user (MS Office, Adobe, Data Bases, and CRM) - Ability to troubleshoot and find the solution independently **Nice to haves**: - Understand what is a...


  • En remoto, España Blu Selection A tiempo completo

    You have a big interest in IT and technical support? You have a native level of Italian and a fluent level of English? You want to be part of a dynamic international team? Then we have a perfect match for you as 2nd Level Technical Support. **Your Future Company**: A multicultural company specialized in providing IT services and products working with more...