Account Manager

hace 4 semanas

Palma de Mallorca, España Hotel Treats A tiempo completo

**Who we are**

Brands we work with include St. Regis, Fairmont, Anantara & independent LHWs across the globe. Using our services, hotels increase the profitability of their outlets by selling experiences to local residents and businesses.

**Growth**

In the past five years, we monopolised the market in Mallorca and expanded to mainland Spain, Portugal, Italy and now beyond. We grow sustainably and are now a perfectly formed team of 10 based in Spain and Poland to support a truly global customer base. We are diverse by country of origin, geographically dispersed and used to working remotely effectively.

**Your role**

As we continue to expand and optimise our operations we are looking for an Account Manager to work with our existing hotel clients and ensure their success.

Your role will involve:

- Onboarding: working with newly signed hotels to help them define products they wish to sell
- Working with the content team to ensure timely product creation, upload and quality
- Delivering training to our clients’ teams
- Performing regular quality spot checks, auditing product validity and accuracy
- Working with existing hotel clients to create strategies that will increase the sales of their products, advising them on new products, pricing and promotions to be created
- Reporting

**Your background**
- Confidence and excellent communication skills, both in English and Spanish
- Ability to analyse data, translate it to business insights and use it as a basis for making decisions in an ambiguous environment
- Empathy, creative & consultative approach to solving clients’ issues while maintaining a firm stance on what can be delivered
- Strong team-playing skills, proactiveness, and ability to think on your feet
- Ability to swiftly react to new trends and changes
- Strong interpersonal, team collaboration, project management and influencing skills. You will work closely with a great content management team
- Ideally, experience working with luxury hotels, in roles dealing with ancillary revenue generation, F&B, Spa sales, or marketing

**Setup**:full employment contract or B2B / 'autonomo' basis

**Location**: Palma de Mallorca

**Hours**: This is a full-time role, however, we do have a degree of flexibility regarding the hours you would work to suit your lifestyle.

**Language**:

- Spanish (required)
- English (required)

Work Location: Hybrid remote in 07004 Palma de Mallorca

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