Key Account Manager

hace 5 meses

Palma de Mallorca, España LJselection A tiempo completo

Descripción

Nuestro cliente cuenta con la solución integral para incrementar la venta directa hotelera que permite conectar, conocer y fidelizar a sus huéspedes mediante una plataforma innovadora, fácil de usar y con un soporte excepcional.

El Key Account Manager será responsable de gestionar y fortalecer las relaciones con nuestros clientes más valiosos y estratégicos. Buscamos a alguien apasionado por el servicio al cliente, que pueda identificar oportunidades de crecimiento y asegurar la satisfacción y retención de nuestros principales clientes.
- Gestionar y fortalecer relaciones estratégicas con los principales clientes.
- Identificar y aprovechar oportunidades de up-sell y cross-sell dentro de las cuentas clave.
- Trabajar estrechamente con el equipo de ventas para facilitar la transición de nuevos clientes a cuentas gestionadas.
- Resolver cualquier problema o inquietud de los clientes de manera oportuna y eficaz.
- Realizar revisiones regulares de cuentas para discutir el rendimiento del cliente y asegurar su satisfacción y retención.
- Mantener una comunicación abierta y regular con los clientes, entendiendo sus necesidades y adaptando nuestra oferta de acuerdo a ellas.
- Proporcionar feedback al equipo de producto y servicio al cliente basado en las interacciones y necesidades del cliente.

**Requisitos**:

- Experiência previa como Key Account Manager o en un rol similar, preferiblemente en la industria de tecnología o hotelera.
- Habilidad para establecer y mantener relaciones sólidas y duraderas con clientes.
- Comprensión clara de las soluciones y capacidad para comunicar su valor a los clientes.
- Fuerte orientación al cliente y habilidades de resolución de problemas.
- Excelentes habilidades de comunicación oral y escrita.
- Familiaridad con herramientas de CRM y gestión de cuentas.
- Conocimiento del sector hotelero es una ventaja.

Ventajas
- Contrato Indefinido.
- Horario flexible (L-J 8,50 horas - V 6 horas)
- Modalidad híbrida en Palma de Mallorca (3 días semanales en la oficina).
- 23 días de vacaciones.
- Paquete salarial competitivo, compuesto por salario base (18-24k) más comisiones.
- Oportunidad para formar parte de una startup en pleno crecimiento.
- Formación continua y oportunidades de desarrollo profesional.
- Ambiente de trabajo flexible y colaborativo.

1 years

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