Manager Customer Success
hace 6 meses
¿Por qué Optima Retail? Somos expertos en Facility Management. Ofrecemos una experiência diferente a nuestro cliente. Apostando por la excelencia en la calidad, profesionalidad en la gestión y ofreciendo soluciones innovadoras y tecnológicas a en nuestros servicios. Estamos presentes en 40 países y colaboramos estrechamente con empresas TOP del sector Retail.
Si eres una persona proactiva, dinámica y resolutiva únete nuestro equipo donde podrás colaborar en un entorno dinámico, sostenible y friendly. Vas a ser el protagonista de un viaje insólito donde podrás crecer profesionalmente y desarrollar proyectos increíbles en el sector Retail y con clientes TOP.
Como Manager de Quality tus funciones principales serán:
- Supervisar y liderar un equipo dedicado al control de calidad B2B.
- Coordinar la ejecución eficiente del control de calidad de todas las operaciones.
- Garantizar el cumplimiento de estándares de calidad y seguridad en todas las operaciones.
- Colaborar estrechamente con clientes para entender sus necesidades y asegurar la satisfacción.
- Planificar y asignar tareas según las habilidades y capacidades del equipo.
- Realizar informes de desempeño y proponer mejoras continuas.
Requisitos mínimos:
- Nível alto de inglés.
- Experiência previa coordinando equipos B2B.
- Habilidades demostradas en liderazgo y gestión de equipos.
- Excelentes habilidades de comunicación y trato con clientes.
- Orientado a resultados y resolución de problemas.
- Flexibilidad para adaptarse a entornos cambiantes.
Se ofrece:
- Estabilidad laboral en un importante grupo de gestión de servicios en pleno crecimiento y perspectivas de futuro.
- Horario laboral flexible a jornada completa de lunes a viernes. Dos tardes libres(viernes) al mes siempre que se logren kpi establecidos.
- Contrato indefinido.
- Buen ambiente laboral, equipo joven i dinámico.
- Carrera profesional.
- Fruta, agua y café en nuestra oficina.
Si estás interesado, me encantaría saber de ti... No dudes en clicar
Tipo de puesto: Jornada completa, Contrato indefinido
Ubicación del trabajo: Empleo presencial
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