Enterprise Customer Success Manager B2B

hace 5 meses

Barcelona, España Adspert GmbH A tiempo completo

**Job description**:
Die** **Adspert GmbH** bewirbt sich bei dir als** kollegialer und familienfreundlicher Arbeitgeber aus Berlin**. Mit der Hilfe unserer **30 Adspertees** haben wir** Europas führenden Lösungsanbieter für Gebots-Management entwickelt**. Mehr als **300 Marken** und Agenturen** weltweit **vertrauen unserer Technologie**, um ihre Werbeleistung über **Amazon, Google, eBay und Bing** zu optimieren.

**Wir suchen dich**:
Im Zuge der weiteren Expansion möchten wir mit dir die Art und Weise, wie Advertising bei Amazon und Google stattfindet, nachhaltig verändern. Wir machen Dinge anders als andere und möchten dies mit deiner Unterstützung progressiver vorantreiben.

Dein Herz schlägt für eine herausragende Kundenbindung und Customer Success? Du strebst danach, dein Kundenportfolio kontinuierlich und langfristig zu weiterem Erfolg zu führen?

Auf diesem Weg suchen wir dich, ab sofort, im Homeoffice oder in Berlin (m/w/x, Vollzeit, unbefristet), als Enterprise Client Success Manager und zusätzlich in der Rolle als Key-Account-Manager.

**Das erwartet dich***:

- **Trusted Advisor**
- Du entwickelst und pflegst die Beziehungen zu neuen und existierenden Ansprechpartnern.
- Du kennst die Herausforderungen und Erfolgsfaktoren deiner Enterprise Kunden.
- Mit Produkt
- und Fachwissen sowie Lösungsorientierung unterstützt du deine Kunden beim Auflösen von Blockaden.
- Du entwickelst Best Practices und konkrete Maßnahmen zur Steigerung des Nutzens durch die Anwendung von Adspert.
- Bei Bedarf holst du dir intern Unterstützung (z. B. Account Performance Analyst), um die Anliegen deiner Kunden zu beantworten.
- ** Onboarding von Neukunden**
- Du begleitest unsere Kunden schon während ihres Trials, um eine optimale Customer Journey schon ab den ersten Touchpoints zu gewährleisten.
- Du unterstützt deine Enterprise Kunden dabei, ihre Erfolgs-Metriken zu optimieren.
- Du entwickelst gemeinsames Wachstumspotential mit deinen Enterprise Kunden
- Du überwachst den Health Score deiner Enterprise Kunden und findest Wege, diesen kontinuierlich und stabil auf “gesund” zu halten
- ** Entwicklung von Erfolgsgeschichten**
- Du deckst Potentiale innerhalb der Organisation deiner Enterprise Kunden auf, um den Mehrwert von Adspert zu steigern
- Du förderst die Bereitschaft deiner Enterprise Kunden ihre ‘Erfolgsgeschichte mit Adspert’ zu teilen

**Job requirements**:
**Das ist dein Profil***:

- Du hast mindestens 3 Jahre Erfahrung als Customer Success Manager, mindestens 1 davon in Verantwortung für Enterprise Kunden.
- Du überzeugst mit positivem und sicherem Auftreten, Begeisterungsfähigkeit, ausgeprägter Kontaktstärke sowie einer analytisch-strukturierten Arbeitsweise, auch im Austausch mit dem C-Level.
- Du bist ambitioniert, zeigst eine außerordentliche Eigeninitiative und hast ein sehr gutes Zeit
- und Projektmanagement.
- Du findest nicht nur schnell, sondern auch kreative Lösungsansätze und übernimmst Verantwortung für die erfolgreiche Umsetzung von Projekten.
- Du brennst dafür Kunden zu entwickeln, sie proaktiv zu unterstützen und zu überzeugen.
- Du kannst gut kommunizieren und hast den nötigen Drive um Themen voranzutreiben.
- Du hast exzellente Deutschkenntnisse.
- Zusätzlich bringst du sehr gute Englisch-Kenntnisse in Wort und Schrift mit.

**Das bieten wir**:

- Langfristige Beschäftigung in einem wachsenden, profitablen Unternehmen mit flexiblen Arbeitszeiten.
- Professionelle Entwicklung mit einer führenden Lösung in einem dynamisch wachsenden Umfeld.
- Eigenverantwortung und Gestaltungsfreiräume für Deine Ideen und Dein Engagement.
- Flache Hierarchien mit kurzen Entscheidungswegen und eine sympathisch internationale Unternehmenskultur.
- Sehr gutes Onboarding in das Team und das Unternehmen.
- Arbeiten von überall - einzige Bedingung dabei: in der Zeitzone deiner Kunden :)

**Klingt interessant? Bewirb dich gerne jetzt online über **unsere Homepage

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