Manager, Enterprise Customer Success

hace 7 meses

Barcelona, España Autodesk A tiempo completo

Job Requisition ID #
- 24WD78216

Position Overview

Do you have a customer first mindset? Are you interested in helping us build and evolve our customer success organization to improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a Manager to guide our Customer Success team to help Autodesk's customers with Enterprise Business Agreements create long-term success by implementing an array of services to accelerate customer business goals and increase adoption. This is an exciting opportunity to influence our customers, and Autodesk's success.

You will report into the Senior Manager, Enterprise Customer Success.

Job's workplace: hybrid

**Responsibilities**:

- Manage an international team of Customer Success Managers (CSM) in a defined geographical area and industry
- Improve customer adoption by creating customer outcomes across a selected group of our Enterprise customers
- Focus the team to implement Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer outcomes
- Establish own relationship with customers where helpful for customer engagement
- Facilitate change and promote innovation
- Create a purposeful environment where everybody can bring their authentic selves at work

Minimum Qualifications
- 5+ years experience managing customer-facing businesses
- Strong business acumen
- Automotive Industry background

Preferred Qualifications
- Empathy for customers and passion for growth
- Enthusiastic and with the ability to inspire others
- Experience with value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Excellent communication and presentation skills
- Demonstrated desire for learning and improvement

LI-AS1

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
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