Customer Success Manager

hace 1 semana


Barcelona, España Cataloxy A tiempo completo
Ofertas de empleo Customer Success Manager (Dutch speaking)

Publicada: 14.11.2024. Actual hasta: 28.11.2024

Customer Success Manager (Dutch speaking), Barcelona

Salario: a convenir

Summary information

Puesto: Customer Success Manager (Dutch speaking)

Área: Staffing/Agencias de Empleo

Jornada laboral: completa

Sexo: indeferente

Empresa: Dynatrace SAU, Lab Barcelona

Descripción de la oferta

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.

Role & Responsibilities

  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
  • Own renewal strategy and subsequent on-time renewal of subscription(s).
  • Build Dynatrace brand awareness and loyalty.
  • Defend against the competition.
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
  • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
  • Coordinate account activities with sales teams for assigned accounts within territory.
  • Identify strategic, new business growth opportunities.
  • Leverage relationships to aid in the building of reference accounts/contacts.
  • Act as customer advocate and liaison to become a Trusted Advisor.
  • Travel as required.
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