Customer Success Manager
hace 6 meses
**What makes us Qlik**?**
Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.
A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now
**The** **Customer Success Manager **Role**
Join us at the forefront of ensuring our customers achieve unparalleled success with our products and services. As a Customer Success Manager, you'll play a pivotal role in creating and managing offerings that lead to highly successful and loyal customers.
Your mission is to understand customer needs, strategically engage with them, and drive measurable outcomes, whilst fostering long-term, trust-based partnerships.
**What makes this role interesting?**
**Customer-Centric Impact**: Focus on delivering amazing customer experiences, guiding them through onboarding, providing tailored strategies for high-potential accounts, and proactively addressing concerns to enhance satisfaction and retention.
**Strategic Collaboration**: Collaborate with the sales team, defining customer visions, and maximizing their investment in Qlik's products. Shape and execute success plans, conduct Quarterly Business Reviews (QBRs), and drive adoption, accelerating time-to-value.
**Continuous Improvement**: Contribute to building and improving systems and processes, actively shaping and enhancing the overall customer experience. Work in a collaborative environment with a diverse group of innovators dedicated to achieving outstanding customer outcomes.
**Here’s how you’ll be making an impact**:
- Work remotely with a portfolio of enterprise customers, ensuring they are on track to meet their goals with Qlik's solutions.
- Lead seamless onboarding for new clients, guiding them through product implementation, training, and setup for a robust foundation.
- Identify and address potential issues in accounts showing signs of risk, providing proactive solutions and collaborating cross-functionally for swift resolution.
- Collaborate with the Customer Success Engineer to maintain and develop Business/Technical Champions. Partner with other Customer Success teams to ensure successful issue resolution.
**We’re looking for a teammate with**:
- Bilingual Proficiency: Business fluent in English and Italian.
- Minimum 2 years in customer-facing roles, ideally focused on customer success, sales, consulting, or project management, preferably in a software or SaaS/XaaS company.
- Ability to quickly understand customer needs, take ownership and develop and execute strategies that positively transform their business.
- A bachelor’s degree or equivalent experience in MIS, Computer Science, Business, or related fields.
- General knowledge/experience in the SaaS/Software industry, with the ability to learn and understand enterprise software products and business solutions.
- Previous experience using Totango or other Customer Success platforms.
- Excellent listening, communication, and presentation skills with the ability to work collaboratively across the organization.
**Th**e** **l**ocation** for this role is**:
Barcelona, Spain
**More about Qlik and who we are**:
What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
**_
Qlik is an Equal Opportunity/Affirmative Action _**Employer,**_ and we value the diversity of our workforce_**. **Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s **Equal Employment Opportunity Posters**, including the **EEO is The Law** notice and the **Pay Transparency **Nondiscrimination Provision**.
**_
**_
LI-EMEA_
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Hp A tiempo completoJob Description for Customer Success ManagerHP is a global technology company with a strong presence in over 170 countries. We provide innovative solutions to help people and businesses succeed. As a Customer Success Manager, you will play a critical role in implementing our pricing tool and ensuring customer satisfaction.Key Responsibilities:Build and...
-
Customer Success Manager
hace 3 meses
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing them with the necessary support and guidance to achieve their goals.Key...
-
Customer Success Manager
hace 6 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
-
Customer Success Manager
hace 6 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Altruistiq A tiempo completo.Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Altruistiq A tiempo completo.Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Clarivate A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 1 mes
Barcelona, España Altruistiq A tiempo completoThis is a fast-paced startup environment, and we expect our Customer Success Managers to be able to support the customer journey from end to end. We will be honest: this role will be demanding, and at times highly stressful. It also promises to be uniquely rewarding for those that meaningfully contribute to nurturing and growing customer accounts._ **The...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España Landbot. Io A tiempo completoCustomer Success Manager at Landbot.ioWe are looking for a highly skilled Customer Success Manager to join our team at Landbot.io. As a key member of our Success team, you will be responsible for ensuring our customers get the most out of using our product.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, helping...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Landbot A tiempo completo.Landbot is the most powerful no-code chatbot builder.Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.Core Values We're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that...
-
Customer Success Manager
hace 2 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Landbot A tiempo completo.Landbot is the most powerful no-code chatbot builder.Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.Core ValuesWe're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Clarivate A tiempo completo.We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 6 meses
Barcelona, España Applied Software Technology A tiempo completoSpain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...
-
Customer Success Manager
hace 8 meses
Barcelona, España Graitec A tiempo completoAbout Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...
-
Customer Success Manager
hace 1 mes
Barcelona, España Guesty A tiempo completo.Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
