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.Landbot is the most powerful no-code chatbot builder.Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.Core Values We're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that our customers get the most out of using our product. If you love happy users, engaged companies, and successful customers, this is your roleYou ´ll become a Landbot expert and use that knowledge to advise +3,500 customers on how to successfully use Landbot to achieve their goals.Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals.Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth.Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot.Reporting and Analysis: Provide regular reports on customer engagement, success metrics, and areas for improvement to internal teams and leadership.To succeed in this role, you will need:A customer-first, positive and energetic attitude; Technology and SaaSexperience; Knowledge and passion for no-code technology and infrastructure; Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders; Capacity to work independently and use appropriate judgement in decision-making with a results-driven orientation; Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos, and negotiations on a daily basis; Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and calls; Excellent problem-solving, project management, and analytical thinking skills; Deep understanding of the main startup metrics/KPIs; Knowledge of Customer Success metrics is important; Fluency in English & Spanish; Eligibility to workin Spain.If we'd have to choose a word that should define each and every team member in Landbot, it would be proactiveness