Customer Success Manager

hace 2 días

Barcelona, España Red Arbor A tiempo completo

**Customer Success Manager**:
Tenemos un ADN digital. No paramos de pensar en nuevas maneras de trabajar y evolucionar. Formamos equipos autosuficientes y organizados. Y creemos en un estilo de liderazgo cercano.
Fundada en España en 2013
+350 colaboradores
11 oficinas
¿A quién buscamos?
A un/a Customer Success Manager con muchas ganas de entrar a formar parte de una compañía lider y en pleno crecimiento.
Objetivo
Aumentar de forma proactiva la satisfacción y la lealtad del cliente, asegurando que las interacciones satisfagan las necesidades del cliente y administrando el ciclo de vida del cliente.
Tus principales funciones serán:

- Liderar la planificación y ejecución del Customer Journey en los países en los que se comercializa SherlockHR.
- Trabajar en equipo con los responsables de Customer Success en los países donde se comercializa la plataforma para asegurar la máxima satisfacción del cliente en el uso de la solución.
- Elaborar informes semanales con las métricas de uso de la plataforma y los KPIs de nuestros clientes.
- Organizar y llevar a cabo Focus Group y encuestas con aquellos clientes que pueden ser estratégicos para la definición del Roadmap.
- Entender y recoger todos los insights y feedbacks aportados por los clientes y presentarlo mensualmente al equipo de Producto, con el objetivo de que nuestra solución siga evolucionando y sea siempre la opción más intuitiva y ágil para nuestros usuarios.
- Llevar a cabo el follow up de todas las inquietudes que pueden surgir a los clientes en el uso de SherlockHR. Asegurarse que se da siempre una respuesta rápida y clara.

Eres las persona que buscamos, sí:

- Experiência demostrable de 3 años o más en atención al cliente o experiência como representante del servicio de atención al cliente en un modelo de negocio B2B.
- Persona con fuertes habilidades de organización y presentación.
- Experiência en la implementación de soluciones SaaS o haber trabajado en el mundo de atracción y selección de personas.
- Trayectoria contrastada en superar cuotas de renovación o ventas.
- Familiaridad con sistema y prácticas de gestión de las relaciones con los clientes (CRM etc.).
- Capacidad para trabajar independientemente.
- Habilidad para realizar múltiples tareas a la vez, priorizar, adaptarse con flexibilidad y gestionar el tiempo de forma eficaz.
- Excelentes habilidades analíticas y de síntesis.
- Título universitario.
- Nível Intermedio-alto de inglés.

Si quieres formar parte de una compañía líder en su sector con un equipo altamente cualificado, en un entorno dinámico e internacional, ven a trabajar con nosotros

**Requerimientos**:

- Educacion mínima: Universidad
- Años de experiência: 5

**Resumen del empleo**:

- Customer Success Manager
- Barcelona, Barcelona
- Publicada Hoy, 01:09
- Tiempo Completo
- Contrato por tiempo indefinido

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