Customer Success Manager
hace 2 semanas
.We are looking for an experienced Customer Success Manager to join our global Customer Success team As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the Clarivate Academic and Government solutions by supporting their desired business outcomes. .You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of the customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to youAbout You – experience, education, skills, and accomplishments.- Bachelor's degree in Library Information Science or related fields.- At least 5 years of experience in a customer facing role such as Customer Success, Account Management or similar experience managing customer relationships.- Previous experience with library software solutions from Ex Libris, such as, Alma, Primo VE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education- Fluency in both Spanish and English is requiredIt would be great if you also had. . .- Master's degree.- Experience using a Customer Success software platform (Salesforce.Com, Gainsight, etc.)- A background in academic libraries, government, or higher education strongly preferred.What will you be doing in this role?- Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.- Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution.- Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.- Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate.- Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement
-
Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAs a Customer Success Manager at Accs - Ares Customer Care Solutions Gmbh, you will be the key partner for our clients at every stage of their journey. You will be responsible for communicating their needs to our product team and focused on teaching them how to take advantage of all of our features and solve their business needs.You will be focused on...
-
Customer Success Manager
hace 1 semana
Barcelona, Barcelona, España Hp A tiempo completoJob Description for Customer Success ManagerHP is a global technology company with a strong presence in over 170 countries. We provide innovative solutions to help people and businesses succeed. As a Customer Success Manager, you will play a critical role in implementing our pricing tool and ensuring customer satisfaction.Key Responsibilities:Build and...
-
Customer Success Manager
hace 3 meses
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Mongodb A tiempo completoAbout the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and providing them with the necessary support and guidance to achieve their goals.Key...
-
Customer Success Manager
hace 6 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
-
Customer Success Manager
hace 6 meses
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Altruistiq A tiempo completo.Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Altruistiq A tiempo completo.Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...
-
Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España The Fork A tiempo completoUnlock the Power of Customer Success at TheForkAt TheFork, we're on a mission to connect the world's favorite restaurants and diners. As a Customer Success Manager, you'll play a crucial role in driving the adoption of our contactless payments solution, TFPay. Your goal will be to onboard and activate restaurants, ensuring they get the most out of our...
-
Customer Success Manager
hace 4 semanas
Barcelona, España Altruistiq A tiempo completoThis is a fast-paced startup environment, and we expect our Customer Success Managers to be able to support the customer journey from end to end. We will be honest: this role will be demanding, and at times highly stressful. It also promises to be uniquely rewarding for those that meaningfully contribute to nurturing and growing customer accounts._ **The...
-
Customer Success Manager
hace 4 semanas
Barcelona, Barcelona, España Landbot. Io A tiempo completoCustomer Success Manager at Landbot.ioWe are looking for a highly skilled Customer Success Manager to join our team at Landbot.io. As a key member of our Success team, you will be responsible for ensuring our customers get the most out of using our product.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, helping...
-
Customer Success Manager
hace 2 semanas
Barcelona, España Landbot A tiempo completo.Landbot is the most powerful no-code chatbot builder.Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.Core Values We're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that...
-
Customer Success Manager
hace 6 días
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 3 semanas
Barcelona, España Landbot A tiempo completo.Landbot is the most powerful no-code chatbot builder.Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.Core ValuesWe're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that...
-
Customer Success Manager
hace 1 mes
Barcelona, Barcelona, España MongoDB A tiempo completoAbout the RoleMongoDB is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and maintaining strong relationships with our customers, ensuring their success with our products and services, and driving growth and adoption.Key...
-
Customer Success Manager
hace 6 meses
Barcelona, España Applied Software Technology A tiempo completoSpain - Sales - 1440 **Job Description**: **About Graitec Group** - Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the...
-
Customer Success Manager
hace 7 meses
Barcelona, España Graitec A tiempo completoAbout Graitec Group: Join our Graitec family and you’ll have an opportunity to make an impact, whilst being at the forefront of technology innovation, working with architectural, engineering, construction and manufacturing customers to empower projects that deliver real-world benefits across the globe. About the Team Hiring: In the Customer Success...
-
Customer Success Manager
hace 1 mes
Barcelona, España Guesty A tiempo completo.Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of...
-
Customer Success Manager
hace 2 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
-
Customer Success Manager
hace 2 semanas
Barcelona, España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team!As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers.Working proactively with Customers, you will help drive value derived from the...
