Senior Customer Success Manager, Enterprise

hace 5 meses

Barcelona, España Semrush A tiempo completo

Job Description

Hi there
We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don’t miss your chance.
This is our

Senior Customer Success Manager, Enterprise Solution role for those who are goal and success-oriented.

Tasks in the role
- Acting as a “Player / Coach” and using your diverse SEO / Digital Marketing and Commercial experience to help the whole EntSol team develop the most effective processes and workflows for Onboarding, Customer Adoption, Account Activation, and QBRs.
- Discovering the goals of your customers to build out a business plan, including goals, timelines, benchmarks, and measures of success.
- Training your customers on relevant Semrush workflows so that they can achieve those goals.
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met.
- Identifying commonalities in tasks, processes, and workflows.
- Developing engaging and helpful content for our EntSol customers to help them “self-service” these common tasks, processes, and workflows
- Acting as an extension of your customer's business; offering your own insights and personal recommendations based on extensive research into the customer's business, your knowledge of SEO, and their engagement within our platform.
- Proactive relationship management with accounts to maintain overall customer health.
- Monitoring and reporting on the health and risk of assigned accounts.
- Collaborating closely with the Sales and Enterprise Solution departments during the acquisition of new customers and throughout their time with Semrush.
- Maintaining a deep understanding of Semrush’s suite of products and also the wider SEO world.
- Providing dedicated technical and product support.
- Actively participating in team projects and Semrush experiments that might result in new processes.

**Requirements**:
Who we are looking for
- 5+ years of experience in the SEO and/or Digital Marketing field with 3+ years of agency experience.
- Extensive Technical SEO and/or Digital Marketing knowledge and ability to deliver in-depth technical recommendations to customers.
- Knowledge of Google Search Console, Google Ads, and Google Analytics.
- Solid understanding of Customer Success best practices and customer-oriented personality.
- Ability to learn software programs.
- Experience in preparing and delivering in-depth QBRs.
- Creative and analytical thinker with h2 problem-solving skills
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels.
- You’re a “Player / Coach,” both directly managing your own customers and also offering your support and expertise to the rest of the Enterprise Solutions CSM team.
- You have deep customer empathy and find fulfillment in helping customers reach their goals
- You enjoy working with people and are driven to provide an excellent customer experience
- You pride yourself on going above and beyond for teammates and customers
- You are ready to be autonomous and proactive
- You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better

A bit about the team

You can get to know the team better at one of the interviews, but some brief information about future colleagues will be useful now.

Our Enterprise Solution team is responsible for the full lifecycle of our Semrush enterprise clients; they develop bespoke solutions for some of our largest customers and promote customer adoption and account activation, all through strong customer relationships that promote retention, program expansion, and loyalty. Our main goals are to ensure that we have the solution and support services in place to help our enterprise clients achieve their most complex goals.

We will try to create all the right conditions for you to work and rest comfortably
- Work format FLEX: This offer stands for the “hybrid” work format: some days, you work from the office, and some #wfh. Trust us, it’s an efficient way of work. Proven
- Flexible working day start.
- Health insurance coverage.
- Working from a modern coworking space (or working from home).
- Corporate events.
- Unlimited PTO.
- Hobby benefit.
- Training, courses, conferences.
- Gifts for employees.

Finally, a little more about our company

We’ve been developing our product for 15 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its developm

  • Manager, Enterprise Customer Success

    hace 6 meses

    Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD78216 Position Overview Do you have a customer first mindset? Are you interested in helping us build and evolve our customer success organization to improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a Manager to guide our Customer Success team to...

  • Manager, Enterprise Customer Success

    hace 6 meses

    Barcelona, España Autodesk A tiempo completo

    Position Overview Do you have a customer first mindset? Are you interested in helping us build and evolve our customer success organization to improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a Manager to guide our Customer Success team to help Autodesk's customers...

  • Senior Customer Success Manager, Enterprise

    hace 6 meses

    Barcelona, España Semrush A tiempo completo

    Job Description Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our Senior Customer Success Manager, Enterprise Solution role for those who are goal and success-oriented. Tasks in the role - Acting as a “Player / Coach” and using...

  • Customer Success Enterprise Manager

    hace 4 meses

    Barcelona, España Doctoralia España A tiempo completo

    **Company Description** Role Overview**:As a Customer Success Enterprise Manager with a strong focus on data analysis, you will play a pivotal role in understanding and leveraging metrics, specifically Customer Churn and Monthly Recurring Revenue (MRR) Expansion. You will utilize your expertise in data analysis and synthesis to develop and implement...

  • Senior Account And Customer Success Manager

    hace 1 mes

    Barcelona, España Audiostack A tiempo completo

    .Senior Account and Customer Success Manager (Activation, Education, Support & Growth | Post Sales)AudioStack is looking for a Senior Account and Customer Success Manager with 5 to 8 years of experience based in Barcelona, who wants to apply their excellent project and people management skills and experience to take their career to the next level. We are...

  • Senior Enterprise Account Manager

    hace 2 semanas

    Barcelona, Barcelona, España MongoDB A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Enterprise Account Manager to join our team in Barcelona. As a key member of our Customer Success organization, you will be responsible for driving growth and ensuring the success of our customers in the region.

  • Enterprise Customer Success Strategist

    hace 2 semanas

    Barcelona, Barcelona, España Autodesk A tiempo completo

    About AutodeskWelcome to Autodesk, where innovative solutions are created every day with our software. From sustainable buildings and eco-friendly cars to smart factories and blockbuster movies, we empower innovators to turn their ideas into reality.Job OverviewWe're seeking a highly skilled Manager to lead our Enterprise Customer Success team in driving...

  • Customer Success Manager

    hace 6 meses

    Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Customer Success Manager

    hace 6 meses

    Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, España Altruistiq A tiempo completo

    .Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, España Altruistiq A tiempo completo

    .Altruistiq is an enterprise SaaS that enables the world's leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our customers...

  • Senior Customer Success Manager

    hace 6 meses

    Barcelona, España Join Our Team A tiempo completo

    Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...

  • Customer Success Enterprise Director

    hace 1 semana

    Barcelona, Barcelona, España Docplanner A tiempo completo

    ResponsibilitiesJob DescriptionLead a high-performing team of Customer Success professionals, driving growth and customer satisfaction in Spain.Collaborate with the Head of CS to develop and implement effective strategies for customer engagement, retention, and expansion.Develop and manage budgets, forecasts, and performance metrics to ensure successful...

  • Lead Customer Success Manager, Enterprise

    hace 1 mes

    Barcelona, España Product School A tiempo completo

    Lead Customer Success Manager, Enterprise We're on a mission at Product School… … to empower people to build better products!As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations.In addition to offering the industry's most recognized Product Management...

  • Enterprise Customer Success Specialist

    hace 1 mes

    Barcelona, Barcelona, España Mygwork A tiempo completo

    We are seeking a skilled professional to join our Customer Technical Success team as an Enterprise Customer Success Specialist. This role involves working closely with Major Accounts across EMEA, providing technical support and guidance to help them achieve their goals.In this hybrid role, you will be responsible for building strong relationships with...

  • Senior Client Success Manager: Global Enterprises

    hace 1 mes

    Barcelona, España Gartner A tiempo completo

    Senior Client Success Manager - Global Enterprises Egham, UK or Barcelona, Spain About the role: The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner...

  • Senior Customer Success Manager

    hace 6 meses

    Barcelona, España cloudpay A tiempo completo

    CloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage. With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...

  • Senior Client Success Manager for Global Enterprises

    hace 1 mes

    Barcelona, Barcelona, España Gartner A tiempo completo

    About the Role:The Client Success team at Gartner focuses on delivering exceptional customer service and driving client retention. As a Senior Client Success Manager for Global Enterprises, you will partner with clients to ensure they receive value far exceeding their investment in Gartner services. You will surface clients' business priorities and identify...

  • Senior Client Success Manager: Global Enterprises

    hace 2 meses

    Barcelona, España Gartner A tiempo completo

    Senior Client Success Manager - Global Enterprises Egham, UK or Barcelona, Spain About the role: The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner...

  • Senior Customer Success Manager

    hace 5 meses

    Barcelona, España Kantox A tiempo completo

    We are looking for a **Senior** **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their...