Senior Customer Success Manager

hace 7 meses

Barcelona, España Join Our Team A tiempo completo

Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of 40%. Our unparalleled access to, and analysis of, real-time data for the vacation rental industry powers our ability to drive revenue, maximize profitability and save time for hosts and property managers around the world.

It's with that in mind that Beyond is looking to add a Senior Customer Success Manager 1 to join our growing Customer Experience Team in Europe. Reporting to the Manager, Customer Success, you will have the opportunity to play a key component in ensuring our customers not only survive but thrive in this environment. As the world and travel landscape shift around us, so too do the needs of our customers.

Before reading further...

**As a Senior Customer Success Manager 1 you'll be responsible for**:

- Driving customer adoption, retention, and satisfaction for assigned book of accounts
- Securing annual subscription renewals and uncovering expansion opportunities
- Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
- Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
- Analysing customer performance data and making recommendations to ensure revenue growth
- Proactive relationship management with accounts to maintain overall customer health
- Monitoring and reporting on the health and risk of assigned accounts
- Maintaining a deep understanding of Beyond Pricing's suite of products
- Managing approximately 50-80 accounts at a time
- Working with cross-functional teams to drive better collaboration and customer experience
- Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas
- Onboarding new accounts as needed

**So what kind of person are we looking for in this role? The person who will be successful in this role will**:

- Have deep customer-empathy and find fulfillment in helping customers reach their goals.
- Enjoy working with people and are driven to provide an excellent customer experience.
- Be comfortable with data and leveraging it to make strategic decisions.
- Pride yourself on going above and beyond for teammates and customers.
- 3+ years of experience working in customer success
- Fluent in English & Spanish
- Fluent in French & Italian preferred
- Solid understanding of Customer Success best practices with Enterprise customers
- Experience managing customer renewals and upgrades
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
- Experience in SaaS, tech and/or the short-term rental industry preferred
- Revenue management experience preferred
- Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
- Meet with our Manager of Customer Experience, EMEA for a deeper dive video conversation
- Complete an assignment relevant to the role and meet with a few additional members of the Customer Experience team
- Meet with our CTO/Co-Founder

**Company Values**:
We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

**Benefits**:
Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more You can learn more about our benefits by visiting our careers site

**We Care about Diversity, Equity and Inclusion**:
Please review our GDPR Statement here.

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