Senior Luxury Sales Manager
hace 2 semanas
Company Description
We are Accor.** **We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.
We’re so much **more than hotels** — **we’re creating innovative lifestyle experiences**, whether you live, work or play. Blaze your own trail from **40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups**.
Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
**Job Description**:
**Job propose**:
Are you enthusiastic about Luxury and Sales? Our newly established Global Reservation Centre in Barcelona is looking for a passionate leader to become a fundamental part of our growing team with ambitious goals.
Reporting directly to the Site Director, the **Senior Luxury Reservation Manager** will be responsible for managing Sales and Customer Service’s operations.
**What you will be doing**:
- Leading operational team to ensure they achieve the operational, luxury sales service standards and goals.
- Participating and be involved in the recruitment, develop, and grow of the operational team
- Ensuring that the whole team has all support and necessary training to provide a luxurious experience for our customers.
- Ensuring the smooth and coordination of the operations, ensuring the highest levels of guest satisfaction, employee satisfaction and productivity.
- Providing each consultant with proper support to improve their skills in order to achieve operational excellence.
- Defining KPI and SLA in both Quality and Performance with the site Director
- Being part of the update and improving the existing procedures and policies and creating new ones to drive results.
- Reporting on the activity and productivity.
- Actively participating with the Site Director in the preparation of the department Annual Budget and Strategic Plan and achieving the objectives therein.
- Deploying and organizing new business in accordance with strategy.
***-Champion Accor’s Culture, Mission, Vision, and Values
**Qualifications**:
**Your experience and skills include**:
- 5+ years in a Senior Director or similar position in Sales & Customer Care industries
- Fluency in English (C1) is required
- Other language (French, Spanish) is a plus
- Computer literate with proficiency in Word and Excel
- Exceptional leadership and communication skills
- Excellent interpersonal, customer relations and organization skills
- Excellent written and verbal communication skills with exceptional attention to detail.
- Demonstrated ability to be innovative and creative
- Ability to interact with all levels, able to direct department leaders to ensure objectives are achieved
- Proven team-builder with outstanding motivational skills and coaching ability
- Acute problem solving abilities complimented by attention to detail, analytical and detail - oriented
- Strong ability to write compelling copy and to revise, edit and proofread documents
- Take initiative to solve problems and make decisions independently and without direct supervision
- Proven project management and organizational skills to ensure plans are managed on time and on budget.
- Positive attitude and agility, a natural collaborator, fast and organized thinker, multi-tasker
- Ability to exercise discretion and judgement
- Ability to serve as an Accor brand ambassador and truly showcase what it means to work at Accor
- Must be currently legally entitled to work full time in Spain
Additional Information
**What is in it for you**:
- Private health insurance
- 24 working days of paid holidays per year
- Attractive discounted rates for our iconic properties worldwide
- Daily food allowance
- Incentive plan
- Access to ongoing training and professional development
- Opportunities for career growth
- Diverse, inclusive, and fun work environment
- Positive and supportive company culture
- Work-Life Balance commitment
- Opportunities to give back to the community and make a positive impact
**Our Commitment to Diversity & Inclusion**
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS
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