Head of Luxury Property Management
hace 2 meses
**About VDB Luxury Properties**:
At VDB Luxury Properties, our mission is to disrupt the real estate market by redefining how luxury properties are rented, purchased, or managed in Barcelona and its surroundings. We are experiencing explosive growth, with big plans for the future, and are not slowing down anytime soon. Our mission is to continue delighting hundreds of high net-worth international clients worldwide by delivering a world-class service that they cannot find anywhere else, based on Speed, Quality, Discretion, and most of all, trust
While we interact with our clients and prospects on a very personal level, we are a digital-first company, leveraging technology in everything we do.
We welcome top performers that will bring new ideas and diverse perspectives and provide you the opportunities and freedom to grow and make a real impact on thousands of clients' lifestyles, all while having fun Diversity adds incredible value to our international team, service, and culture. We know the best ideas and solutions come by bringing together people from all over the world and fostering a culture of inclusion and trust in each other.
**Why Join VDB?**
We empower our team to do great things. Our start up culture is defined by candor, fairness, and mentorship. We respect the importance of a work-life balance and we are committed to rewarding entrepreneurial spirit and a work ethic. And with steady expansion in our core markets, growth opportunities abound.
If this sounds like what you are looking for.read more about the benefits you will receive while working at VDB
**Position Summary**:
We seek an experienced Property Manager to join our team and take ownership of our Property Management department, which is becoming a critical business line in our 2023 strategy.
In your role, you will be in charge of delivering 5-star quality service to our high-net-worth international clients, mainly owners & tenants, looking for a trusted partner to manage one or more of their properties in Barcelona. You will show great energy, be able to build relationships, meet revenue objectives, and have the strongest desire to find the best solution possible to accomplish work and always go a step beyond.
**What will you be doing**:
In this role, you will be managing very high-standing properties & representing VDB in front of its clients. Client-facing and working in the background contributing to delivering the most amazing customer experience, your role will be diverse. You will need to jump from high-level management to detail-oriented work, passing by client relationships management and sourcing.
We present you with the opportunity to lead your department and demonstrate your impact directly. You will ensure the asset value of high-level properties is maintained and improved and that the life client cycle extends to assure an end-to-end service to our clients.
**More specifically, these will be your responsibilities**:
- You will manage a pipeline of incoming Property management leads: will have to respond fast, leveraging the proven and successful VDB ́s tone of voice: qualify them and prioritize them based on specific VDB criteria and your business acumen.
- You will also manage a pipeline of existing VIP clients or new clients that the rental and sales department will pass on to you once they buy or rent their property and require property management services. You will switch from Spanish to English and vice versa with ease. You will ensure client satisfaction and maximize retention by identifying champions and possible detractors.
- Being in Luxury is no minor deal; our clients are VIPs. Therefore, you will need to adopt a Client-First mindset and focus on well-handling your communication as much as the actual issue, answering promptly and frequently.
- You will be responsible for the pricing strategy of the property management service, the commercial proposal to clients, the negotiation, and the final collaboration contract.
- You will build a seamless and high-quality check-in and check-out process in collaboration with the rental department to ensure execution.
- You will be responsible for supporting the rental team in every client's check-in and check-out process. Therefore, one of the primary responsibilities of your role is guaranteeing a seamless, high-quality check-in and our preparation.
- Additionally, you will be expected to register all contacts in our CRM system and manage the administrative tasks through the new and integrated Property management system.
- You will be managing a team of 1 person initially with the possibility of growing to 2+ in the year's second half.
- You will be responsible for correctly managing luxury properties and buildings and their complex facilities, such as pools, spas, gyms, communal areas, etc., and the overall property management process (inventory, replenishment, maintenance & cleaning). In addition, you will coordinate the care and management of high-end luxury
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