Junior en Customer Experience

hace 4 meses


Madrid, España CaixaBank A tiempo completo

Madrid, ESBuscamos 2 personas recién tituladas o que hayan finalizado sus estudios de máster recientemente para incorporarse al área de Customer Experience de CaixaBank.

**¿Qué proyectos desarrollamos?**:
El área de Customer Experience desarrolla la estrategia para mejorar la experiência del cliente. Es responsable de diseñar la metodología de medición de la experiência del cliente, analizar sus resultados y extraer insights, identificar y priorizar iniciativas de mejora de experiência de cliente y ejecutarlas.
Trabajarás consolidando diferentes fuentes de información, implementando el modelo de medición experiência cliente (benchmarks, encuestas, focus group, mistery shoping), creando dashboards o apoyando en la ejecución de las distintas iniciativas.
Incorporándote en el área de Customer Experience podrás participar en distintos proyectos que te permitirán desarrollar tus conocimientos y habilidades desde el primer día estando acompañado por un equipo de profesionales altamente cualificados que te ayudarán a seguir creciendo.

**Requerimientos mínimos**:

- Titulación superior en Ingenierías Superiores, ADE, Economía, Matemáticas, Estadística o similar
- Valorable experiência previa como data analyst (incl. prácticas)
- Conocimiento de herramientas de análisis de datos y software con gran volumen de datos (SAS, SQL, PL/SQL, R, Python u otras herramientas de visualización)
- Conocimientos avanzados de herramientas ofimáticas (Excel, PowerPoint)
- Nível C1 de inglés.

**Competencias clave**:

- Habilidades para la comunicación efectiva
- Capacidades críticas, analíticas y resolutivas
- Orientación al detalle, a tener impacto y generar resultados y autonomía en el desarrollo de las tareas asignadas.

**¿Qué ofrecemos?**:

- Formar parte de un equipo de más de 36.000 profesionales
- Participar en proyectos estratégicos e innovadores
- Plan de desarrollo y formación personalizado
- Acompañamiento de una persona referente que te guiará en tu adaptación y desarrollo
- Remuneración competitiva y un atractivo paquete de beneficios
- Una experiência única en la que adquirirás un conocimiento global de la banca

Unirse a comunidad de talentos

Formar parte de CaixaBank es sinónimo de desarrollo sostenible, trabajo en equipo y nuevas oportunidades. Apostamos por el talento y queremos que el tuyo nos acompañe.



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