Application Service Delivery Manager

hace 2 meses

Madrid, España SGS A tiempo completo

**Company Description**
We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. **Our 99,600 employees operate a network of 2,600 offices and laboratories**, working together to enable a better, safer and more interconnected world.

Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The ASDM ensures services have adequate capacity and performance by coordinating functional teams and vendors. Additionally, they promote continuous improvement, manage service governance, and communicate with senior stakeholders.

**Specific Responsibilities**

**1. Service Delivery Management**
- Assess new business requests and propose improvements.
- Support stakeholders in problem resolution and escalations.
- Ensure service delivery meets SLAs; negotiate as needed.
- Diagnose issues and take corrective actions.
- Regularly optimize methods and procedures.
- Monitor capacity and address any shortfalls.
- Confirm that service acceptance criteria are met.

**2. Application Maintenance**
- Validate incident categorization and prioritization.
- Approve and support preventive maintenance request fulfillment.
- Manage the lifecycle of all potential or occurring problems in service delivery.
- Assess risks related to proposed changes and ensure that changes to products, services, or systems are controlled and coordinated.

**3. Application Development**
- Manage business relationships by defining User Acceptance Testing (UAT) cases and supporting deployment plans for projects.
- Lead scoping, requirements definition, and priority setting for complex, strategic programs.
- Provide input for requirements analysis and enhancement designs.
- Authorize deployments and accept major enhancements.
- Support preventive maintenance activities.
- Build and manage demand forecasts in alignment with business stakeholders.

**Qualifications**
- Bachelor’s degree and/or master’s with relevant IT or Computer science background.
- Customer facing management experience is required.
- Relevant experience managing requirements through the entire delivery and operational life cycle.
- Getting commitment to action through consideration of impacts.Combining formal and informal communication channels to achieve the desired result.
- Excellent verbal and written communication skills.
- Excellent customer service and good negotiating skills.
- Ideally certified in IT Service Management (ITIL 4).
- Broad multi-technology knowledge.
- Understanding and ability to demonstrate the main principles of Service Management.
- Ability to influence Internally & Externally.
- Customer centric mindset.
- Collaborates Effectively.
- Analytical and problem-solving skills.

**Additional Information** Why SGS?**
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- Flexible schedule and hybrid work model.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.

  • Application Service Delivery Manager

    hace 1 mes

    Madrid, Madrid, España Sgs A tiempo completo

    Job Description:We are SGS – the world's leading testing, inspection and certification company. Our mission is to enable a better, safer and more interconnected world. We are recognized as the global benchmark for sustainability, quality and integrity.Job Title: Application Service Delivery ManagerThe Application Service Delivery Manager oversees the...

  • Application Service Delivery Manager

    hace 2 meses

    Madrid, España Sgs A tiempo completo

    Job Description The Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered. Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements....

  • Application Service Delivery Manager

    hace 1 semana

    Madrid, España buscojobs España A tiempo completo

    Job DescriptionThe Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The...

  • Application Service Delivery Manager

    hace 2 meses

    Madrid, España SGS A tiempo completo

    Job Description The Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered. Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing...

  • Application Service Delivery Manager

    hace 5 días

    Madrid, España buscojobs España A tiempo completo

    Job DescriptionThe Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The...

  • Application Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Sgs A tiempo completo

    Role OverviewSgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. The successful candidate will be responsible for managing service risks, monitoring KPIs, and proposing improvements to ensure services have adequate capacity and...

  • Application Service Delivery Manager

    hace 2 meses

    Madrid, España Sgs A tiempo completo

    Job DescriptionThe Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The...

  • Application Delivery Manager

    hace 1 mes

    Madrid, Madrid, España Sgs A tiempo completo

    Service Delivery and Application Manager at SGSWe are SGS – the world's leading testing, inspection, and certification company, recognized as the global benchmark for sustainability, quality, and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.The...

  • Application Service Delivery Manager

    hace 4 semanas

    Madrid, España SGS A tiempo completo

    Job DescriptionThe Application Service Delivery Manager (ASDM) oversees the lifecycle of corporate IT applications at SGS, including maintenance, development, and deployment, ensuring commitments are met and value is delivered.Key responsibilities include managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. The...

  • IT Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España SGS A tiempo completo

    Job Description:The Application Service Delivery Manager at SGS oversees the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. This position is responsible for managing the delivery of IT services, maintaining applications, and developing new ones to support the company's goals.Key Responsibilities:Service Delivery...

  • IT Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Sgs A tiempo completo

    Application Service Delivery Manager at SGSWe are looking for a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications at SGS.Job Description:The successful candidate will be responsible for managing service risks, monitoring KPIs to meet operational objectives, and proposing improvements. They will ensure...

  • Service Delivery Manager

    hace 3 semanas

    Madrid, Madrid, España Mygwork A tiempo completo

    Job OverviewThis role is with WTW, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.About the RoleWe are seeking a highly skilled Service Delivery Manager to support the oversight and management of high-quality services to customers. The ideal candidate will have experience in coordinating vendor...

  • Senior Service Delivery Manager

    hace 3 semanas

    Madrid, Madrid, España Ntt Data A tiempo completo

    Are you an experienced professional looking for a new challenge that will put your skills to the test? Do you have a passion for delivering exceptional results and exceeding client expectations? If so, we have an exciting opportunity for a Senior Service Delivery Manager to join our team at NTT DATA. As a Senior Service Delivery Manager, you will be...

  • Digital Service Delivery Manager

    hace 3 semanas

    Madrid, Madrid, España Sap A tiempo completo

    **About Us**We are a leading provider of innovative solutions, driven by our commitment to excellence and customer satisfaction. Our collaborative and caring team environment is built on a foundation of continuous learning and development, recognition of individual contributions, and a range of benefits to suit your needs.**Our Mission**The Private Cloud...

  • Service Delivery Manager

    hace 6 meses

    Madrid, España Kapres Technology, S.L. A tiempo completo

    Desde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros.Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...

  • Service Delivery Manager. Madrid

    hace 6 meses

    Madrid, España Second Window A tiempo completo

    Te ofrecemos crecer con nosotros en nuestra unidad tecnológica Clod & Devops como Service Delivery Manager en una posición estable y de larga duración para entidad bancaria ubicada en Madrid ¿Qué necesitamos?.Perfil que conozca el mundo de la Producción y la Infraestructura para realizar la labor de focal point con los dominios y proyectos para estos...

  • Service Delivery Manager. Madrid

    hace 5 meses

    Madrid, España Second Window A tiempo completo

    Te ofrecemos crecer con nosotros en nuestra unidad tecnológica Clod & Devops como Service Delivery Manager en una posición estable y de larga duración para entidad bancaria ubicada en Madrid ¿Qué necesitamos?.Perfil que conozca el mundo de la Producción y la Infraestructura para realizar la labor de focal point con los dominios y proyectos para estos...

  • Service Delivery Manager

    hace 6 meses

    Madrid, España Kapres Technology, S.L. A tiempo completo

    Desde Kapres Technology estamos buscando un Service Delivery Manager para trabajar con nosotros para un cliente lider en el sector de seguros. Como parte de la evolución de SOC de la empresa cliente, se ha creado una nueva plataforma de informes con la colaboración del socio externo. La plataforma se llama SSSP (SOC Self Service Portal). Proporciona...

  • Enterprise Application Delivery Specialist

    hace 3 semanas

    Madrid, Madrid, España SGS A tiempo completo

    Job OverviewServing as the cornerstone of our IT applications, the Enterprise Application Delivery Specialist plays a pivotal role in ensuring seamless delivery and maintenance of corporate services. Reporting directly to senior stakeholders, this individual is entrusted with the responsibility of managing service risks, optimizing operational objectives,...

  • Service Delivery Manager

    hace 4 semanas

    Madrid, España Dcs Group A tiempo completo

    En Tigloo, buscamos talento diverso y personas con propósito. Estamos contratando un Service Delivery Manager (SDM) para supervisar contratos de soporte y mantenimiento en Soluciones para el Gobierno, centrándonos en tecnología de identidad y biometría. El SDM será responsable de la satisfacción del cliente, el cumplimiento de compromisos contractuales...