Front Office Supervisor Shift

hace 4 semanas

Barcelona, España Sircle Collection A tiempo completo

We are looking for a Shift Supervisor to serve as our guests’ first point of contact and manage all aspects of their accommodation. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.

You will also coordinate all front desk activities, including calls, reservations and guests services. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

**Responsibilities**
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support staff, including receptionists and bellboys
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers’ requests
- Welcome and lead the incorporation of new colleagues.
- Troubleshoot emergencies
- Ensure company’s policies and security requirements are met
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Maintain good interdepartmental communication.
- Work experience as a Shift Supervisor or similar rol
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Be able to communicate fluently in English and Spanish
- Team spirit

Our **values**: authenticity, creativity, ambition and being surprising.

**Benefits and fun**
- Discounts in company hotels and restaurants (Netherlands, Spain, Germany and Austria).
- Discounts in local and international shops and services
- Birthday day off
- Christmas detail
- Flexible compensation (optional in restaurants, health insurance, transportation and childcare)
- In House Experience to get to know the services well
- Regular team get togethers and Company Drinks

**Conditions**:

- Direct contract with Sir Victor Hotel
- Contract: permanent
- Salary: 2100€ gross per month

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